Kenmore 790. 9802 Before You Call, Occurrence, Possible Cause / Solution, Food not heating evenly

OCCURRENCE

Food not heating evenly.

Scratches or abrasions on cooktop surface.

Metalmarks.

Brown streaks or specks.

Areas of discoloration with metallic sheen.

Oven light does not work.

Fan noise during cooking operation,

Oven smokes excessively during broiling.

Poor baking results.

Self=cleaning cycle does not work.

Soil not completely removed after self=

cleaning cycle is

completed.

Flames inside oven or smoke from vent.

Before You Call

Solutions to Common Problems

POSSIBLE CAUSE / SOLUTION

Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.

incorrect control setting. Raise or lower setting until proper amount of heat is obtained.

Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time.

Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.

Cookware with rough bottom has been used. Use smooth, fiat-bottomed cookware.

Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.

Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.

Mineral deposits from water and food. Remove using a ceramic glass cooktop cleaning cream. Use cookware with clean, dry bottoms.

Burned-out or loose bulb. Follow the instructions under Changing Oven Light to replace or tighten the bulb.

A cooling fan may automatically turn on and off to cool internal parts. This is normal, and the fan may continue to run even after oven has been turned OFF, but may also stop immediately and then turn ON after a while.

Oven door is closed. Door should be open during broiling.

Meat too close to the broiler unit. Reposition the rack to provide more clearance between the meat and the broiler. Preheat broil element for quick searing operation.

Meat not properly prepared. Remove excess fat from meat. Slash remaining fatty edges to prevent curling, but do not cut into the lean.

Grid on broiler pan wrong-side up. Grease does not drain into broiler pan. Always place the grid on the broiler pan with the ribs up and the slots down to allow grease to drip into the pan.

Broiler pan used without grid or grid cover with foil. DO NOT use the broiler pan without the grid or cover the grid with foil.

Oven needs to be cleaned. Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.

Many factors affect baking results. See Baking for hints, causes and corrections. See Adjusting Oven Temperature.

Make sure the oven door is closed.

Controls not set properly. Follow instructions.

Self-cleaning cycle was interrupted. Follow steps under "Stopping or interrupting a Self-Cleaning Cycle" in the Use & care Guide.

Failure to hand clean oven frame and door liner outside the oven door gasket before starting the self-clean cycle. Hand clean burned on residue with a stiff nylon brush and water or a nylon scrubber. Do not clean the oven door gasket or it will be damaged.

Excessive spillovers in oven. Set the self-clean cycle for longer cleaning time.

Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie spillovers or for large amounts of grease on bottom of oven. Wipe up excessive spillovers.

38