Chapter 9

Troubleshooting—Camera Dock 6000

Problem

Cause

Solution

 

 

 

 

Cannot transfer

Software is not

Disconnect USB cable and remove

pictures to the

installed.

camera from dock. Install

computer.

 

EasyShare software (page 71).

 

 

 

 

 

 

Software is installed

Disconnect the USB cable and

 

 

incorrectly.

remove camera from dock. Close

 

 

 

all open applications. Uninstall,

 

 

 

then re-install the software

 

 

 

(page 71). To uninstall, go to

 

 

 

Start/Settings/ Control

 

 

 

Panel/Add/Remove Programs.

 

 

 

 

 

 

USB cable was

Disconnect the USB cable and

 

 

connected during

remove camera from dock.

 

 

software installation.

Delete camera from Device

 

 

Camera is listed as an

Manager: Right-click on My

 

 

unknown device (PC

 

 

Computer, go to Properties/

 

 

only).

 

 

Hardware/Device Manager/Other

 

 

 

Devices/ (delete this entry—

 

 

 

?Kodak ES camera)

 

 

 

 

 

 

AC adapter or USB

Check the connections (page 77).

 

 

cable is not securely

 

 

 

connected.

 

 

 

 

 

 

 

Too many applications

Close all software applications

 

 

running on computer.

and try again.

 

 

 

 

 

 

Camera was removed

Replace the camera on the

 

 

from the camera dock

camera dock and press the

 

 

during picture transfer.

Transfer button.

 

 

 

 

 

 

Transfer button was not

Press the Transfer button.

 

 

pressed.

 

 

 

 

 

83

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Kodak DX6440 manual Troubleshooting-Camera Dock, Problem Cause Solution