6 Troubleshooting
Indicator lights and error codes
Occasionally you may encounter a situation with your scanner where it may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.
The indicator lights provide information on the current state of the scanner.
Flashing green: indicates the scanner is initializing from powering on or warming up from a power saving mode and preparing to scan.
Steady green: indicates the scanner is ready to scan.
Flashing red: indicates a scanner error, such as the scanner cover is open.
Following is a listing of the error codes that may be displayed in the function window. When an error is indicated, the indicator light will blink the same number of times as the number displayed in the function window. Therefore, if the scanner cover is open, the number “6” will be displayed in the function window and the indicator will flash red and blink six times.
0 | USB cable is not connected. |
1 - 5, 7 and 8 | Call Service. |
6 | The scanner cover is open. |
9 | There is a document jam. |
Clearing a document jam
If your scanner stops scanning due to a document jam, follow the procedures below:
1. Open the scanner cover.
2.Remove any jammed documents from inside the scanner.
3.Close the cover.
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