Konica Minolta C652DS

14 Troubleshooting

Contents

Main Page Table of contents 1 Introduction 2 Overview 3 Precautions for Installation 4 Manual Installation Using the Add Printer Wizard 5 Installation on Macintosh Computers 6 Installation when Using NetWare 7 Uninstalling the Printer Driver 8 Print function of PCL/PS/XPS drivers for Windows 9 Print Functions of Mac OS X 10 Print Functions of Mac OS 9.2 11 Function Details 12 Settings on the Control Panel 13 PageScope Web Connection 14 Troubleshooting 15 Appendix 16 Index Page Page Page 1 Introduction 1.1 Welcome 1.1.1 User's guides 1.1.2 User's Guide 1.2 Conventions used in this manual 1.2.1 Symbols used in this manual To use this machine safely 7 WARNING 7 CAUTION Page Page Page 2 Overview 2.1 Printer controller 2.1.1 Roles of the printer controller 2.1.2 Flow of printing 2.1.3 Control panel For details on proof printing, refer to page 11-3. 2.2 Operating environment 2.2.1 Connectable computers and operating system Macintosh Windows Page 2.3 Setup procedure 2.3.1 For network connection 1 2 3 4 5 6 Page Page Page 3 Precautions for Installation 3.1 Introduction 3.2 Printer drivers compatible with respective operating systems For details on the fax drivers, refer to the "User's Guide [Fax Driver Operations]". 3.3 Connection methods selectable in each operating system 3.3.1 Windows Vista/Server 2008 3.3.2 Windows 2000/XP/Server 2003 3.3.3 Windows NT 4.0 3.3.4 Mac OS X 10.2/10.3/10.4/10.5 3.3.5 Mac OS 9.2 3.3.6 NetWare Page Page Page 4 Manual Installation Using the Add Printer Wizard 4.1 Windows Vista/Server 2008 4.1.1 For network connection (LPR/Port 9100/SMB) Installing the printer driver by searching for the printer using the Add Printer Wizard 1 2 3 Page Page 4.1.2 For network connection (IPP/IPPS) Installing the printer driver manually using the Add Printer Wizard 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 4.1.3 For network connection (Web service print) Page Page Page Page Page Page Page Page Page Page Page Page 15 16 17 18 4.3.3 For network connection (IPP/IPPS) Page Page Page Page Page Page 5 Installation on Macintosh Computers 5.1.2 Selecting and connecting a printer (OS X 10.4/10.5) Configuring the Bonjour settings 1 2 3 4 5 6 Page Page Page 7 8 5.1.3 Selecting and connecting a printer (OS X 10.2/10.3) Configuring the Rendezvous settings 1 Page Page Page Page Page Page Page Page 6 Installation when Using NetWare Page Page Page 7 Uninstalling the Printer Driver Page Page Page Page Page 8 Print function of PCL/PS/XPS drivers for Windows 6 8.2 Default settings of the printer driver 8.2.1 Displaying the Properties window 1 2 8.2.2 Configure tab Page 8.2.3 Settings tab For details on the My Tab function, refer to page 8-12. 8.2.4 Registering the default settings 1 2 3 8.3 Common Setting Page 8.4 Parameter details 8.4.1 My Tab For details on the [Settings] tab, refer to page 8-7. Page 8.4.2 Basic tab Page 8.4.3 Layout tab Page 8.4.4 Finish tab Page 8.4.5 Cover Mode tab Page 8.4.6 Stamp/Composition tab Page Editing watermark Editing overlay Page Edit Copy Security Page Editing date/time and page number Page Page Page 8.4.8 Other tab Page Page Page 9 Print Functions of Mac OS X 5 6 9.2 Default settings of the printer driver 9.2.1 Option settings 1 2 3 9.2.2 Registering the default settings For details on the function and settings of the printer driver, refer to page 9-10. Page Page Page 9.5 Parameter details 9.5.1 Page Attributes 9.5.2 Number of copies and pages 9.5.3 Output Method For details on each print function in "Output Method", refer to page11-3. Checking the output method detail settings For details on allowing the user to specify "Encryption Passphrase", refer to page 11-34. 9.5.4 Layout/Finish Page 9.5.5 Paper Tray/Output Tray 9.5.6 Cover Mode/Transparency Interleave Page 9.5.7 Per Page Setting Editing Per Page Setting 9.5.8 Stamp/Composition Edit Copy Security Editing Date/Time Editing Page Number Editing Header/Footer 9.5.9 Quality For details on managing the profile, refer to page11-38 and page 11-40. Page Page Page 10 Print Functions of Mac OS 9.2 Page 10.2.2 Registering the default settings For details on the function and settings of the printer driver, refer to page10-6. 10.3 Parameter details 10.3.1 Page Attributes 10.3.2 Specifying the custom page sizes 1 2 3 4 5 10.3.3 General 10.3.4 Layout (Combination) 10.3.5 Printer specific options (Finishing Option 1 to 5) Page Page Page Page 11 Function Details 11.1 Proof Print 11.1.1 Setting the printer driver 2 3 Page Page 11.2 Secure Print 2 11.2.1 Setting the printer driver Page 3 4 11.2.2 Recalling a job from the control panel Page Page Page Page 11.3 Save in User Box 11.3.1 Setting the printer driver 2 Page 3 4 11.3.2 Recalling a job from the control panel 1 2 Page 11.4 Printing a document on the machine for which user authentication is specified 2 3 4 For Mac OS X 1 2 3 4 11.5 Printing a document on the machine for which Account Track function is enabled Page Page 11.6 ID & Print 2 11.6.1 Setting the printer driver Page Page Page 11.6.2 Recalling a job from the control panel Entering the user information and printing 1 2 Page 5 6 Logging in using the authentication unit 1 2 11.7 Printing from a cellular phone or PDA 11.7.1 Operating environment Printing a document 1 2 Page Page Page Page 11.8.2 Setting the printer driver 1 2 3 4 Page Page Page 11.10 Registering the ICC profiles in the printer driver 11.10.1 Setting the printer driver 1 2 3 Page Page 11.11 Banner printing function 11.11.1 Paper Applicable paper 11.11.2 Printer drivers and supported operating systems 11.11.3 Configuring the printer driver 1 Page Page Page Page Page Page Page 12 Settings on the Control Panel Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 12.2.28 TIFF Image Paper Setting 1 2 3 Page 12.2.29 Link File Error Notification 2 Page 12.2.30 Proxy Server Use 2 Page 12.2.31 Print Settings Page 12.2.32 Half-Fold/Tri-Fold Specification (Half-Fold Specification) 1 2 Page Page Page Page Page Page Page Page Page 12.4.8 ID & Print Settings 1 2 3 4 Page Page Page 12.4.11 Print without Authentication 1 2 4 Page Page Page Page 12.4.16 Assign Account to Acquire Device Info 1 2 4 Page Page Page Page 12.4.20 Secure Print Only For details on secure printing, refer to page 11-6. 1 2 3 4 12.4.21 Driver Password Encryption Setting 1 For details on selecting "User-Defined" for the encryption passphrase, refer to page 11-34. 2 Page Page Page 13 PageScope Web Connection 13.1 Using PageScope Web Connection 13.1.1 Operating environment 13.1.2 Accessing PageScope Web Connection 1 2 Page 13.2 Login and Logout Page 13.2.2 Logout 13.2.3 Login Options that can be selected when logged in to PageScope Web Connection % Page Logging in to administrator mode 1 2 Display mode in administrator mode Logging in as the User Box Administrator % 13.3 Structure of pages Page 13.4 Overview of the user mode 13.4.1 Information 13.4.2 Job 13.4.3 User Box Page 13.4.5 Store Address 13.4.6 Customize 13.5 Administrator mode overview 13.5.1 Maintenance 13.5.2 System Settings 13.5.3 Security 13.5.4 User authentication/Account track 13.5.5 Network Page 13.5.6 Box 13.5.7 Print Setting 13.5.8 Store Address 13.5.9 Fax Settings 13.5.10 Wizard Page Page Page 14 Troubleshooting 14.1 Cannot print Page 14.2 Cannot configure the settings/Cannot print according to the settings 14.2.1 The printer driver settings have no effect 14.2.2 Others 14.2.3 Error message Page Page 15 Appendix 15.1 Product specifications Page Page Page Page Page Page Page Page Page 15.6 Glossary Page Page Page Page Page 16 Index 16.1 Index by item Page Page 16 16.2 Index by button