Manuals / Kyocera / Computer Equipment / Printer

Kyocera FS-9530DN Print Quality Problems, Troubleshooting, Printed Results, Corrective Action

Models: FS-9130DN FS-9530DN

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Troubleshooting

Print Quality Problems

			As the following table shows, there are many possible causes of print
			quality problems, such as blank output. The troubleshooting procedure for
			each type of problem is explained below. If you still cannot solve the
			problem, contact your service representative.

		Printed Results	Corrective Action

Completely blank printout			Check the toner container.
			Open the printer front cover and check that the toner
			Open the printer front cover and check that the toner
			container is correctly installed in the printer. Refer to
			Toner Container Replacement on page 3-3.

Dropouts, horizontal streaks, stray dots									Refresh drum.
									Refer to the following procedures in the operation panel
									Refer to the following procedures in the operation panel
									and try cleaning the drum surface using the printer’s built-

									in cleaning system.
									in cleaning system.
									1	Press [MENU], and then press U or V to display
										Others >.
									2	Press Z, and then press U or V to display >Service
										>.
									3	Press Z, and then press U or V to display >>Drum.
										And then press [OK] twice.
									4	The message display shows Processing, and then
									4	The message display shows Processing, and then
										the drum starts turning and stops after approx.6
										minutes. The printer reverts to Ready.
									Clean the separator.
									Open the printer left cover 1 and clean the separator with
									a cleaning brush. Refer to Toner Container
									Replacement on page 3-3.

Black or white vertical streaks									Clean the charger.
									Refer to the following procedures in the operation panel
									and try cleaning the charger using the printer's built-in
									cleaning system.
									1	Press [MENU], and then press U or V to display
										Others >.
									2	Press Z, and then press U or V to display >Service >.

3Press Z, and then press U or V to display >>Charger. And then press [OK] twice.

4The message display shows Please wait, and then the charger cleaning starts and stops after approx.45 seconds. The printer reverts to Ready.

4-4	OPERATION GUIDE

Image 56

Kyocera FS-9530DN Print Quality Problems, Troubleshooting, Printed Results, Corrective Action, Check the toner container

Contents

Operation Guide FS-9130DN FS-9530DNPage Contents OPERATION GUIDEOPERATION GUIDE Legal and Safety Information Notice on SoftwareRegarding Tradenames BY IMPROPER INSTALLATIONOPERATION GUIDE License Agreements IBM Program License Agreement2. Limited Warranty 1. LicenseOPERATION GUIDE 3. Limitation of Remedies4. General OPERATION GUIDE Typeface Trademark AcknowledgementMonotype Imaging License Agreement Compliance and Conformity FCC Statement for users in the United Statesviii OPERATION GUIDEPrecautions for Use OPERATION GUIDESafety Information Laser SafetyLaser Notice Radio Frequency TransmitterCaution Labels OPERATION GUIDECDRH Regulations Ozone ConcentrationDeclaration of Conformity for U.S.A OPERATION GUIDExiii CE Marking DirectiveOPERATION GUIDE OPERATION GUIDE Declaration of Conformity AustraliaCanadian Department of Communications Compliance Statement EN ISO DisclaimerEnergy Saving Control Function Duplex PrintingEnergy Star ENERGY STAR Program OPERATION GUIDEOPERATION GUIDE xviiSymbols Warning of high temperatureWarning of prohibited action Disassembly prohibited Alert of required action Remove the power plug from the outletInstallation Precautions Other PrecautionsEnvironment OPERATION GUIDEOPERATION GUIDE Power Supply/Grounding the MachineOther Precautions Handling of Plastic Bags OPERATION GUIDEPrecautions for Use Cautions when Using the Machinexxii OPERATION GUIDExxiii Do not pull the power cord when removing it from the outlet. If the power cord is pulled, the wires may become broken and there is a danger of fire or electrical shock. Always grasp the power plug when removing the power cord from the outletOPERATION GUIDE Cautions when Handling Consumables Other PrecautionsNever open the toner container or waste toner box Keep the Toner Container out of the reach of childrenOPERATION GUIDE Other PrecautionsAfter use, always dispose of the Toner Container in accordance with xxvi OPERATION GUIDEGuide to the Operation Guide 3 Maintenance4 Troubleshooting 5 SpecificationsConventions Replacement on pageout when holding the front of the Convention1 Machine Parts Components at the Front of the Printer 8 MP Multi-Purpose Tray 9 Main Switch 10 Top Tray 11 Toner Container12 Toner Container Release Lever 13 Waste Toner Box 14 Cleaning Brush 1112 110 1314Components at the Left and the Rear of the Printer 15 Power Cord Connector 16 Option Unit ConnectorMachine Parts 17 Handles for Transport 18 Left Cover 19 Lock Lever 20 Left CoverComponents at the Right of the Printer 25 Parallel Interface Connector 26 Option Hard Disk Unit Slot HDD27 Network Interface Connector 28 USB Interface Connector B1 Machine Parts2 Printing Operation This chapter contains explanations on the following topicsLoading Printer Driver Printing from Application SoftwareOPERATION GUIDE Loading Printer DriverPrinting Operation OPERATION GUIDE Printing from Application SoftwarePrinting Operation Printing Operation OPERATION GUIDE3 Maintenance Toner Container ReplacementCleaning the Printer This chapter contains explanations on the following topicsGeneral Information MaintenanceAlso, the internal parts need periodic cleaning Toner Container Waste Toner BoxToner Container Replacement Frequency of toner container replacementUnderstanding Messages Requesting Toner Container Replacement MaintenanceOPERATION GUIDE Replenishing TonerMaintenance Maintenance gently lift the toner containerof it 5 Lightly tap the new toner on the top 5 to 6 timesOPERATION GUIDE Maintenancetimes or more to loosen and mix the toner inside OPERATION GUIDE Replacing the Waste Toner BoxMaintenance Maintenance Peel off the backing paper to gain access to sticker BPeel sticker A off the waste toner box backMaintenance Peel sticker B off the waste toner boxStick sticker B down over top of sticker A at the back of itMaintenance Fit the new waste toner box to the printer Close the front cover3-10 OPERATION GUIDECleaning the Printer Cleaning the FiltersMaintenance OPERATION GUIDEMaintenance Clean the filters using a vacuum cleaner or a dry clothAfter cleaning, replace the filters in their original positions After cleaning the filters, proceed to next sectionThe Inside of the Printer Maintenance2 Remove the blue colored cleaning brush Open the front cover all the wayMaintenance with the separator3-14 OPERATION GUIDE4 Troubleshooting General Guideline TroubleshootingSymptom Indicators and Messages on pageOPERATION GUIDE TipsTroubleshooting Print Quality Problems TroubleshootingToner Container Replacement on page Clean the separatorTroubleshooting Check the EcoPrint settingRefer to Toner Container Replacement on page Check the toner container installationTroubleshooting free cloth. Refer to Toner Container Replacement on pagePrinted Results Corrective ActionIndicators and Messages IndicatorsMaintenance Messages TroubleshootingTroubleshooting MessageCorrective Action OPERATION GUIDETroubleshooting Turn off the printer and reinstalled in the correct slotThe maintenance kit MK-710 for FS-9130DN and FS-9530DN needs to be only displayed when there is an option paper feeder installedTroubleshooting Toner low. Refer to Toner Container Replacement on pageReplacement on page MessageError Messages Troubleshootinginternal memory. Try adding more memory or changing resolution MessageTroubleshooting MessageCorrective Action 4-12Troubleshooting You can abandon printing by CANCEL01 Format error. Try turning the power off and on again 02 RAM disk mode is Off. Turn RAM disk mode OnCorrecting a Paper Jam TroubleshootingPaper jam message Paper jamTroubleshooting Paper jam messageDescription locationPaper Cassette Troubleshooting4-16 OPERATION GUIDEMP Tray Inside the MP transportTroubleshooting OPERATION GUIDETroubleshooting 2 Remove the jammed paperPush the lever gray colored to raise the duplex unit and remove the jammed paperTroubleshooting Turn the knob clockwise to release the jammed paper from the MPtransport tray section OPERATION GUIDETroubleshooting Open the MP transport tray cover and remove any jammed paperIf the paper has been torn, remove the jammed paper coverJam in Left Cover TroubleshootingOPERATION GUIDE 4-21Left Cover TroubleshootingIf there is jammed paper in the output section, remove it Close left cover Open left coverDocument Finisher TroubleshootingRemove the jammed paper Close left cover OPERATION GUIDEOPERATION GUIDE Troubleshooting4-24 5 Specifications DescriptionFS-9130DN FS-9530DNSpecifications DescriptionFS-9130DN FS-9530DNSpecifications Power consumptionDuring low power mode 25 W or During sleep mode 4.5 W or lessSpecifications OPERATION GUIDEPage Page Page Rev. 1.32007.7 302G156012