![](/images/new-backgrounds/1289737/28973719x1.webp)
Finding your phone's serial number
To activate your Virgin Mobile account, you need your phone's serial number (ESN). To locate the number:
1.Turn your phone on.
2.From the main screen, press to select Menu.
3.Using the , scroll to highlight Settings and then press
.
4.Using the , scroll to highlight Phone Info
and then press
.
5.Using the
, scroll to highlight Build info
and then press .
6.Using the , scroll down to locate your ESN (the phone’s serial number). Your phone's ESN is an
7.Write down the ESN.
Activating your Virgin
Mobile account
Before you can start talking, messaging, or downloading, you need to activate service
with Virgin Mobile. You need your phone's serial number (ESN) to activate your Virgin Mobile account. See “Finding your phone's serial number” on page 2. Activate your account online by going to www.virginmobileusa.com and clicking on Activate. Or call Virgin Mobile At Your Service at
Programming your phone
Once your account is activated, you will receive MDN (your Virgin Mobile phone number) and MSID (your Network ID) numbers. These are used to program your phone. When you are ready, follow these steps to program your phone:
1.Turn on your phone.
2.Dial ##VIRGIN (##847446). Press to select Service.
3.Highlight Edit and press .
4.The prompt "Edit MDN - enter 10 digits…" is displayed. If any numbers appear on this
screen, press to clear the screen.
5.Enter the
6.Press to select
.
7.The prompt "Edit MSID - enter 10 digits…" is displayed. If any numbers appear on this
screen, press
to clear the screen.
8.Enter the
9.Press to select Done.
10.A message saying your programming is complete is displayed. The phone turns off and then on by itself.
That's it - you are done! Nice work. It might take a couple of hours to get you set up on our network, but we will send a text message to your phone to let you know you can start talking. Also, it may take up to 4 hours for VirginXL, voicemail, and
2 | Getting Started |