Customer support, Getting Help | Kyocera K325 specs

15GETTING HELP

Customer support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as VirginXL

or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Telephone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To locate the ESN, select Menu → Settings → Phone Info.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide for the Cyclops Phone

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Kyocera K325 manual Customer support, Getting Help, Telephone 1-800-349-4478 U.S. and Canada or

Contents

Page User Guide for the Cyclops Phone Measurements Potentially unsafe areas Accessories Standard Battery Contents Page Installing the battery Charging the batteryGetting Started Finding your phones serial number Activating your Virgin Mobile accountProgramming your phone Getting to know your phone External Speaker Understanding screen icons Performing basic functions Using menus Accessing menu itemsContents of the main menu are as follows Do not take apart, puncture, or short-circuit the battery Caring for the batteryPurchasing accessories Recharging the battery Checking your account balance Top-Up your accountMY Account Account. Press Press to exit For more information Making and Answering Calls Phone calls Setting the phone to hold calls Adjusting the volume during a callSilencing a call using Any Key Using the speakerphone Recent calls Calling recent calls Speed dialingTouch dialing Viewing recent calls Voicemail Emergency services Exiting Emergency mode Tracking callsTiming your calls Entering Text Entering smileys Entering symbolsSwitching default text entry modes Capitalization settings Press Right or left Quick reference to text entryUse Options, see Text entry modes on Storing Contacts Creating a new contactAdding a code or extension Customizing your contacts Assigning number types Editing a contactErasing a contact Assigning pictures Customizing a group Using groupsCustomizing a phone number Creating Groups Checking the Frequent list Setting Fast findUsing Fast find Finding contact information Sending text messages Text MessagingCreating a text message Recent list, Contacts, or Groups and press Including prewritten text and symbolsSetting sending options Once you have completed the message, select Options Viewing your sent messages Adding a signatureIf you cannot send messages Receiving incoming calls while creating messages Message has been sent to more than one recipient Receiving text messagesViewing failed or pending messages Reading the message Erasing all messages Setting message alertsErasing messages Erasing single messages To create a new pre-written message, press to select New msg Customizing message settings Sending picture messages Picture MessagingCreating a picture message Receiving picture messages Viewing picture messagesTo select Picture messaging Send IM message Accessing the IM serviceEnding an IM session Navigating IM Virginxl Accessing VirginXLEnding a VirginXL session Navigating VirginXL MY Stuff My ringtonesMy games My other stuff Downloaded application is stored My graphicsMy sounds Assigning downloaded graphics Customizing Your Phone Contents of the Settings menu are as follows Setting ringtones Setting sounds for your phoneSilencing all sounds Adjusting volume Personalizing the screen Selecting a screensaver Adjusting the backlightingUsing power save mode Disabled-Turns off backlighting Creating a secure environment Setting position location Connecting to a TTY/TDD device Customizing Your Phone Setting up voice dialing Making a call using voice tagsUsing Voice Recognition Answering the phone Making a call using digit dialingUsing voice features with hands-free headset Waking up the phone Name, answer? Say Yes or press any key except To activate the Voice Answer settingHighlight Enabled and press To answer a call Training voice recognition Tips before operating your camera Accessing picture modeCamera settings Using the Camera Picture Restoring camera menu settingsMenu options for picture mode Press and hold to activate picture mode Select Options Picture mode indicators and icons Taking a pictureCamera key map Using Tools Voice memoScheduler Select Options and classify the type of event Alarm clockSetting an alarm Editing, erasing, or sending an event Setting the QuickAlarm Tip calculatorCalculator Timer StopwatchAdds displayed digit to the value stored in memory Customer support Getting HelpTelephone 1-800-349-4478 U.S. and Canada or Consumer Limited Warranty 92121-1582, USA, Attention Technical Support Index Volume Earpiece, 12, 39 key beep, 39 ringtone