Print Quality Problems, Troubleshooting, Page | Kyocera S-9100DN

Chapter 4 Troubleshooting

Chapter 4 Troubleshooting

2. Print Quality Problems

As the following table shows, there are many possible causes of print quality problems, such as blank output. The troubleshooting pro- cedure for each type of problem is explained below. If you still cannot solve the problem, contact your Kyocera Mita dealer.

		Printed Results	Corrective Action
Completely blank printout			Check the toner container.
			Open the printer front cover and check that the toner container is
			correctly installed in the printer. See Toner Container Replacement on
			page 6-1.

All-black printout	Check the main charger unit.
	Open the printer front cover and check that the main charger unit is
	correctly installed.

Dropouts, horizontal streaks, stray dots						Clean the charger wire.
						Open the printer front cover. Pull the cleaning knob slowly in and out a
						few times. See Toner Container Replacement on page 6-1.
						few times. See Toner Container Replacement on page 6-1.

Refresh drum.

See the following procedures in the operator panel and try cleaning the drum surface using the printer’s built-in cleaning system.

1. Press the MENU key, and then press the 3 or 4 key to display >Others.

2.Press the 2 key , and then press the 3or 4 key to display >Service >.

3.Press the 2 key, and then press the 3 or 4 key to display >>Drum. And then press the ENTER key twice.

4.The message display shows Please wait, and then the drum starts turning and stops after approx.3 minutes. The printer reverts to

Ready.

Black or white vertical streaks				Check the operator panel.
				If the Toner low TK-70message is displayed and the ! ATTENTION
				indicator is flashing, install a new toner kit. See Toner Container

				Replacement on page 6-1.

Clean the charger wire.

Open the printer front cover. Pull the cleaning knob slowly in and out a few times. See Toner Container Replacement on page 6-1.

(Continued on next page)

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Kyocera S-9100DN Print Quality Problems, Troubleshooting, Printed Results, Corrective Action, Check the toner container

Contents

Operation Guide Notice SymbolsNotice on Software Regarding Tradenames 1. License 2. Limited WarrantyIBM PROGRAM LICENSE AGREEMENT 3. Limitation of Remedies 9.New York, U.S.A. law governs this Agreement Contents Appendix C Host Computer Interface Appendix E SpecificationsCONTENTS Appendix D Option Units 2. Guide to the Operation Guide Introduction1. For More Information Item Caution Labels IMPORTANT! PLEASE READ FIRST Other Precautions Installation PrecautionsQPower Supply/Grounding the Printer QEnvironment Precautions for Use QCautions when Using the Printer QCautions for Toner Handling M G L K J I H ChapterNames of Parts A B 1 C D E F 2 3 4 FCleaning brush 9Main switchDCleaning knob GPower cord Inch specifications Chapter 2 How to Load Paper1. How to Load Paper Metric specifications Chapter 2 How to Load Paper 1.2Loading Paper into the MP Multi-Pur-pose Tray 1.3 Setting Envelopes 1. Understanding the Operator Panel Chapter 3 Using the Operator PanelReady A4 PLAIN DATA Chapter 3 Using the Operator PanelIndicator Message Paper Type Paper SizeDisplay Function 2. Using the Operator Panel 2.1 Menu Selection System Continued Continued Continued on the next page Print Quality > Paper Handling > Life Counters > Others > 3-10 2.2.1 Printing the Menu Map2.2.2 Printing Status Page STATUS PAGE 2.2.3 e-MPS 5Installed Options8Error Log 3-11 e-MPS >Report >Private/Stored >Agenda >Print VMB Data e-MPS 2.2.4 Changing the Interface Parameters ?Serial >Baud Rate >Data Bits >Stop Bits >Parity None>Protocol DTRpos.&XON >Barcode Mode Off >Baud Rate 3-20 >>DHCP Off Emulation 3-22 Emulation 2.2.6 Setting the Default Font Font 2.2.7 Using Page Set Menus Page Set CS→CS98% Page Set >KIR Mode 2.2.8 Setting the Print QualityPrint Quality > EcoPrint Mode 2.2.9 Operating an Option Hard Disk 3-31 DataH001 Hard Disk>Read Data >Write Data Hard Disk 2.2.10 Operating a RAM Disk 3-34 ? DataH001 3-35 2.2.11 Operating a Memory Card Memory Card ?DataS001 Formatting Memory Card 2.2.12 Paper Handling 6 7 8Setting the MP Tray Size 3-40 Plain Setting the MP Tray Type>MP Tray Type ? Plain >>Unit Setting the Cassette Paper Type>Cassette1 size ? mm Binding Setups Setting Duplex PrintingQBinding Setups >Cassette 1 Type Paper Handling > >Override A4/LT >Type Adjust > CustomCustomizing Paper Type >Type Adjust 2.2.13 Other Modes Others Others Others >Buzzer >>Print >Service >Q Printing the Service Status Page >>Print Status Page ? Symptom Chapter 4 Troubleshooting1. General Guide See Indicators on page Clean the charger wire 2. Print Quality ProblemsChapter 4 Troubleshooting Replacement on page Container Replacement on page Check the EcoPrint settingSetting the Print Quality on page Check the charger unit installation READY 3. Indicators and MessagesCondition Close the printer front cover a Paper Jam on page Auto Continue Setting on page on page See Memory Card CF on page D-2 correct reading of the memory cardselect Auto. See Page Protect Mode on page Pager jam location 4. Correcting a Paper JamPaper jam message Reference Page 4.1 Jam in Paper Cassette 4.2 Jam at the MP Tray 4-10 8 9 104.3 Jam in Left Cover Close the front cover 4.5 Paper Jam at the Option Document Finisher 4.4 Jam in Left Cover4-11 Specification Chapter 5 Paper Selection1. General Guidelines Condition of the Paper Chapter 5 Paper Selection Basis WeightMoisture Content MP tray Other Paper Properties 2. Special PaperPaper Grain Paper type to be used Preprinted Paper EnvelopesColored Paper Recycled Paper Paper 3. Paper TypeWeight Duplex path Maintenance 1. Toner Container Replacement When inserting, be sure that the gear side of the Chapter 6 Maintenancecover open to allow insertion of the waste toner plastic bag and dispose of it 16 Remove the blue colored cleaning brush Fonts Appendix AList of Fonts Appendix A Fonts 3PCL Scalable and Bitmap Fonts 3KPDL Fonts Appendix A Fonts YES NO Appendix B Expansion Memory1. Removing the Main Circuit Board 2.1 Removing DIMM 2. Installing DIMMs2.2 Testing the Expansion Memory Appendix B Expansion Memory Nibble high default Appendix C Host Computer Interface1. Parallel Interface Parallel Connector Pin Assignment Paper Empty PError Pin 2. Serial InterfaceData 0 1 to Data 7 8 Pins 2 to Error* nFault Pin Serial interface error 3. RS-232CProtocolPRESCRIBE FRPO D0 command Error 4.3 Setting the RS-232CParameters 4. RS-232CCable Connection4.2 Connecting the RS-232CCable 4.1 Preparing an RS-232CCable QDOS Option Units Appendix D1. Available Options PF-75Paper Feeder Appendix D Option UnitsPF-70Paper Feeder Network Interface Card 2.2 DF-70/71/75Document Finishers 2. Installing Option Units2.1 PF-70/75Paper Feeders 2.3 Network Interface 2.4 Hard Disk 2.5 Memory Card Appendix E SpecificationsSpecifications Specifications Appendix E Specifications Cassette mode GlossaryGlossary-1 dpi dots per inch Printer driver GlossaryGlossary-2 RAM disk Index Page 2-28, 1-Chome,Tamatsukuri, Chuo-ku Kyocera Mita CorporationOsaka 540-8585,Japan Phone: 06 Printer Driver Guide Notice PrefaceRegarding Tradenames Chapter 2 Setting the Defaults Chapter 1 Installing the Printer DriverChapter 3 Printing Through Application Software In the Select a device model window, click FS Chapter 1 Installing the Printer Driver9100DN or FS-9500DN Chapter 1 Installing the Printer Driver Browse Start > Settings > Printers Chapter 2 Setting the Defaults2.1 Adding Option Devices Setup 3 Click the Device Settings tab Click the Device Settings tab Chapter 2 Setting the DefaultsCheck Large Capacity Feeder in the Device Options Check Finisher in the Device Options list box Chapter 2.1.4 Installing the Document Finisher DF-75Setting the Defaults the Device Options list 4 Check Hard Disk in the Device Options list box 4 Check RAM Disk in the Device Options list box Click the Device Settings tab Chapter 2 Setting the DefaultsBrowse Start Settings Printers Right click on the Kyocera Mita FS-9100DNKX or Click the Device Settings tab Chapter 2 Setting the DefaultsBrowse Start > Settings > Printers Right click on the Kyocera Mita FS-9100DNKX or Chapter 2 Setting the Defaults Guide 3.1 Setting the Paper SizeChapter 3 Printing Through Application Software FS-9100DNKX or Kyocera Mita FS-9500DNKX Chapter 3 Printing Through Application Software tom Size Settings on pageSelect Same as Page Size in the Print Size drop ters 3.1.1 Custom Size Settingsthe Customized Paper Sizes list Page Insert 3.1.2 Advanced Media Settingsleaving Cover Mode Transparency Interleaving the Flip on Long Edge or Flip on Short Edge radio 3.2 Setting the Duplex PrintingClick Print on Both Sides Duplex and then check ing the Booklet Mode on page 1 2 3 3.3 Using the Booklet ModeSelect Finisher Face-down as Output to Select Finisher Face-down or Finisher Face-up 3.4Using the Document Finisher DF-70/DF-71Collate box Finishing Options document, All or Current page only in Page range 3.5 Using the Document FinisherDF-75 Face-down or Finisher Face-up.To use the staple Job Retention 3.6 e-MPSVirtual MailBox Code Job Temporary and Parmanent Job Settings buttonQuick Copy Printing Proof and Hold Printing Proof and Hold Private Printing Job Storage Stored Job Printing Job Storage 3 Select the Device Settings tab 3Before Using VMB1 Browse Start > Settings > Printers Select PCL XL or PCL 5e in the Page Description 3Using VMB Printing Virtual Mail Box VMB Settings button porary or Permanent radio button Upper left horizontalvertical Lower left 2-28, 1-Chome,Tamatsukuri, Chuo-ku Kyocera Mita CorporationOsaka 540-8585,Japan Phone: 06