Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage137
•“Troubleshooting”onpage137

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
Notes:
•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer .
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.F ormoreinformation,
see“Creatingandusingrecoverymedia”onpage61.
ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,see“Accessing
ThinkVantageprograms”onpage14.
Foradditionalinformation,refertotheL enovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandr epairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowingsteps:
1.P ushandholdthepowerbuttonuntilthemachineturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerbutton.Ifthemachinedoesnotturnon,continuetostep2.
Note:Donotremovethebatteryandacpowertoresetthecomputer.
©CopyrightLenovo2012137