Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthetaskbar.
Note:IfyourcomputerisaWindows7operatingsystem,clickthetriangularicononthetaskbart oshow
hiddenicons.TheAccessConnectionsiconisdisplayed.Formoreinformationabouttheicon,referto
theAccessConnectionshelpinformationsystem.
CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

AwirelessWANproblem

Message:AmessageisdisplayedindicatingthatanunauthorizedwirelessWANcardisinstalled.
Solution:ThewirelessWANcardisnotsupportedonthiscomputer.Removeit.
Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWAN.

Bluetoothproblems

Note:CheckyourconnectionanytimeandmakesurethatnootherBluetooth-enableddeviceissearchingfor
thedevicetowhichyouwanttoconnect.SimultaneoussearchingisnotallowedintheBluetoothconnection.
•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfr omthelocal
speakereventhoughtheBluetoothheadset/headphoneisconnectedusingaHeadsetproleorAVprole.
Solution:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpenContr olPanelbyclickingStart➙Contr olPanel➙HardwareandSound➙Sound➙
Playback.
3.IfyouareusingaHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusinganAVprole,selectStereoAudioandclicktheSetDefaultbutton.
4.ClickOKtoclosetheSoundwindow .
•Problem:PIMitemssentfromtheWindows7oper atingsystemcannotbereceivedcorrectlyintothe
addressbookofanyotherBluetooth-enableddevice.
Solution:TheWindows7operatingsystemsendsPIMitemsinXMLformat,butmostBluetooth-enabled
deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceivealethrough
Bluetooth,aPIMitemsentfromtheWindows7mightbesavedasalewiththeextension.contact.
Keyboardandotherpointingdevices
Thefollowingarethemostcommonkeyboardandotherpointingdevicesproblems:

UltraNavproblems

•Problem:Thepointerdriftswhenthecomputeristurnedonorafteritresumesnormaloperation.
Solution:ThepointermightdriftwhenyouarenotusingtheTrackPointpointingdeviceduringnormal
operation.ThisisanormalcharacteristicoftheT rackPointpointingdeviceandisnotadefect.Pointer
driftingmightoccurforseveralsecondsunderthefollowingconditions:
–Whenthecomputeristurnedon
–Whenthecomputerresumesnormaloperation
–WhentheT rackPointpointingdeviceiskeptpressedforalongtime
–Whenthetemperaturechanges
•Problem:TheTr ackPointpointingdeviceortouchpaddoesnotwork.
144UserGuide