•Access troubleshooting and support information for your computer model and other supported products.
•Find the service and support phone numbers for your country or region.
•Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6 “Troubleshooting and diagnostics” on page 47. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 51.
If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 48.
You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support Center.
The following services are available during the warranty period:
•Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
•Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
•Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
These items are not covered by the warranty:
•Replacement or use of parts not manufactured for or by Lenovo or
•Identification of software problem sources
•Configuration of BIOS as part of an installation or upgrade
•Changes, modifications, or upgrades to device drivers
•Installation and maintenance of network operating systems (NOS)
•Installation and maintenance of application programs
Refer to the ThinkCentre Safety and Warranty Guide that comes with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the ThinkCentre Safety and Warranty Guide that comes with your computer.
Chapter 7. Getting information, help, and service 53
