Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•“StrategyforreplacingFRUs”onpage21
–“Strategyforreplacingaharddiskdrive”onpage22
–“Importantnoticeforreplacingasystemboard”onpage22
–“Howtouseerrormessage”onpage22
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage22
–“Productdenition”onpage22
–“FRUidenticationforCTO ,CMV ,andGAVproducts”onpage23
Important:
BIOSanddevicedriverxesarecustomer-installable.TheBIOSanddevicedriversarepostedonthe
customersupportsitehttp://www.lenovo.com/support.
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacements
fortheLenovo®authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com.
AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein
obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.
CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceordownload
information.

StrategyforreplacingFRUs

Beforereplacingparts:
Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarexes,drivers,andBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.
3.SelectDownloadsanddrivers.
4.Followthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
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