Software problems

Table 5. EasyStartup DVD (continued)

vFollow the suggested actions in the order in which they are listed in the Action Column until the problem is resolved.

vSee the Hardware Maintenance Manual on the Documentation DVD to determine which components are customer replaceable units (CRU’s) and which fields are field replacable units (FRU’s).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action

The operating-system	Make more space available on the hard disk.
installation program
continuously loops.

The EasyStartup	Make sure that the operating-system media is supported by the EasyStartup program.
program will not start the	See the EasyStartup DVD label for a list of supported operating-system versions.
operating-system media.

The operating system	Make sure that the server supports the operating-system. If it does, either no logical drive
cannot be installed; the	is defined (RAID servers), or the EasyStartup program is not installed. Run the
option is not available.	EasyStartup program and make sure that setup is complete.

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom	Action

You suspect a software	1.	To determine whether the problem is caused by the software, make sure that:
problem.	1.
problem.		v The server has the minimum memory that is needed to use the software. For
		memory requirements, see the information that comes with the software. If
		you have just installed an adapter or memory, the server might have a
		memory-address conflict.
		v The software is designed to operate on the server.
		v Other software works on the server.
		v The software works on another server.
	2.	If you received any error messages when using the software, see the
		information that comes with the software for a description of the messages and
		suggested solutions to the problem.
	3.	Contact your place of purchase of the software.

Chapter 5. Solving problems 55

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Lenovo 6437, 6438, 6436, 6435 manual Software problems

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