Serial-device problems

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

 

 

The number of serial ports that

1.

Make sure that:

are identified by the operating

 

v Each port is assigned a unique address in the Configuration/Setup Utility

system is less than the number

 

 

program and none of the serial ports is disabled.

of installed serial ports.

 

 

 

v The serial-port adapter (if one is installed) is seated correctly.

 

2.

Reseat the serial port adapter.

 

3.

Replace the serial port adapter.

 

 

 

 

A serial device does not work.

1.

Make sure that:

 

 

 

v The device is compatible with the server.

 

 

v The serial port is enabled and is assigned a unique address.

 

 

v The device is connected to the correct connector (see “Rear view” on page

 

 

 

28).

 

2.

Reseat the following components:

 

 

a.

Failing serial device

 

 

b.

Serial cable

 

3.

Replace the following components one at a time, in the order shown, restarting

 

 

the server each time:

 

 

a.

Failing serial device

 

 

b.

Serial cable

 

 

c. (Trained service technician only) System board

 

 

 

 

EasyStartup problems

Table 5. EasyStartup DVD

vFollow the suggested actions in the order in which they are listed in the Action Column until the problem is resolved.

vSee the Hardware Maintenance Manual on the Documentation DVD to determine which components are customer replaceable units (CRU’s) and which fields are field replacable units (FRU’s).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Symptom

Action

 

 

The EasyStartup DVD

v Make sure that the server supports the EasyStartup program and has a startable

will not start.

(bootable) CD or DVD drive.

 

v If the startup (boot) sequence settings have been changed, make sure that the CD or

 

DVD drive is first in the startup sequence.

 

v If more than one CD or DVD drive is installed, make sure that only one drive is set as

 

the primary drive. Start the CD from the primary drive.

 

 

The ServeRAID Manager

v Make sure that the hard disk drive is connected correctly.

program cannot view all

v Make sure that the SAS hard disk drive cables are securely connected.

installed drives, or the

 

operating system cannot

 

be installed.

 

 

 

54ThinkServer RS110 Types 6435, 6436, 6437, and 6438: Installation Guide

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Lenovo 6438, 6437, 6436, 6435 manual Serial-device problems, EasyStartup problems
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6435, 6436, 6437, 6438 specifications

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