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Lenovo G530 manual Using Rescue and Recovery, „ Introducing Rescue and Recovery

Models: G530

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Chapter 4. Troubleshooting

Using Rescue and Recovery--------------------------------------------------

Introducing Rescue and Recovery

If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem.

1 Turn off the computer, and then turn it on again.

2 When the Lenovo logo comes up, immediately press the Lenovo Care button, F11, or Enter key.

3 After the Rescue and Recovery workspace opens, you can do the following:

•Rescue and Restore your files, folders, or backups.

•Configure your system settings and passwords.

•Communicate using the Internet and link to the support site.

•Troubleshoot and diagnose problems using diagnostics.

Restoring the factory contents

The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume the drive space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the storage drive appears to be smaller than anticipated. This discrepancy is explained by “Explanation of Hard Disk Capacity”.

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Lenovo G530 manual Using Rescue and Recovery, „ Introducing Rescue and Recovery, „ Restoring the factory contents

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents 113 Contents Getting helpSafety, use, and care Appendix A. Lenovo LimitedGetting to know your computer Computer display Power buttonSystem status indicators Getting to know your computerLeft-side view Security keyhole Getting to know your computer Fan louversHdmi port specific models only Right-side view AC power adapter jackSpeakers Wireless device switch specific models onlyBottom view Central processing unit CPU/ Memory RAM compartment Getting to know your computer Battery latch manualBattery latch spring loaded Wlan card compartmentHard disk drive compartment ƒ Memory RAM compartment„ Putting your computer to sleep Using your computer„ Shutting down your computer Using your computer Using the touch pad„ Numeric keypad Using the keyboard„ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons„ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical driveUsing memory cards specific models only „ Removing a memory card „ Inserting a memory cardUsing the integrated camera specific models only „ Using LAN port Using the Internet„ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer„ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwordsChanging or removing the HDD passwords Installing device drivers „ Checking battery status Using the battery and AC adapter„ Your computer batteries „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devicesUsing external devices Connecting an ExpressCard device„ Removing an ExpressCard „ Inserting an ExpressCard„ Connecting a VGA monitor Connecting an external displayConnecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models onlyFrequently asked questions TroubleshootingHow can I contact the Customer Support Center? TroubleshootingWhen I turn on the computer, nothing appears on the screen „ Display problemsMy screen goes blank while the computer is on Number appears when you enter a letter „ a password problem„ Keyboard problems Forgot my passwordComputer enters sleep mode unexpectedly „ Sleep or hibernation problemsScreen is blank „ Computer screen problemsClick the Advanced Settings button Troubleshooting Screen is unreadable or distortedTroubleshooting Incorrect characters appear on the screen „ Battery problems „ Sound problemsOperating time for a fully charged battery is short „ a startup problem „ a hard disk drive problem„ Other problems Computer does not start from a device you want „ Diagnosing problems Troubleshooting „ Introducing Rescue and Recovery Using Rescue and Recovery„ Restoring the factory contents Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition„ Recovering data Troubleshooting Upgrading and replacing devices „ Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and serviceCalling the customer support center Getting help and serviceGetting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information„ Conditions that require immediate action Safety, use, and care informationSafety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices„ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you workSafety, use, and care information 100 101 „ Be gentle with your computer„ Carry your computer properly „ For outdoor use„ Handle storage media and drives properly „ Data safety102 „ Other important tips „ Take care in setting passwords103 104 „ Cleaning the cover of your computer105 „ Cleaning your computer keyboard„ Cleaning your computer display Accessibility and comfort106 107 „ Ergonomic information108 „ Questions about vision? „ What if you are traveling?109 110 „ General tips for maintenance111 112 „ What this warranty covers Appendix A. Lenovo Limited Warranty113 114 „ How to obtain warranty service„ What your service provider will do to correct problems Appendix A. Lenovo Limited Warranty115 „ Replacement of a product or part„ Use of personal information „ Your additional responsibilities116 „ Limitation of liability „ What this warranty does not cover117 118 „ Other rights „ Dispute resolution119 „ Suplemento de Garantía para México „ European Economic Area EEA120 121 122 Warranty InformationCustomer Replaceable Unit CRU Service On-site Service „ Types of warranty service123 124 Customer Carry-In or Mail-In Service125 Warranty service telephone numbers126 Appendix B. Customer Replaceable Units CRUsAppendix B. Customer Replaceable Units CRUs 127128 129 Appendix C. SpecificationsSize Environment 130 Appendix C. Specifications131 Appendix D. NoticesAppendix D. Notices 132„ Television output notice „ Export classification notice133 „ Wireless Interoperability Wireless related information134 135 „ Usage environment and your health136 „ Federal Communications Commission FCC Statement Electronic emissions notices137 „ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement138 139 „ German Class B Compliance Statement140 „ European Union Compliance Statement Class B Compliance141 „ Japanese Vcci Class B Statement„ Korea Class B „ Japan Compliance Statement for Power line Harmonics142 „ General recycling statement Weee and recycling statements143 144 EU Weee Statements145 Japan Recycling Statements146 „ Disposing of a Lenovo Computer Components147 148 149 150 Index151 Index 152Page New World. New Thinking.TM