Getting help and service | Lenovo G530 instruction

Chapter 6. Getting help and service

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://www.lenovo.com/support, and click Warranty, and follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative can help you resolve a problem immediately. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, diagnostic results will be required to receive warranty service, please have the following information available:

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Lenovo G530 manual Getting help and service

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents Appendix A. Lenovo Limited Contents Getting helpSafety, use, and care 113 Getting to know your computer Getting to know your computer Power buttonSystem status indicators Computer display Left-side view Hdmi port specific models only Getting to know your computer Fan louversSecurity keyhole AC power adapter jack Right-side view Wireless device switch specific models only Speakers Bottom view Wlan card compartment Getting to know your computer Battery latch manualBattery latch spring loaded Central processing unit CPU/ Memory RAM compartment ƒ Memory RAM compartment Hard disk drive compartment „ Shutting down your computer Using your computer„ Putting your computer to sleep Using the touch pad Using your computer Using the keyboard „ Numeric keypad „ Function key combinations Fn + PrtSc/SysRq System request „ Touch sensor and volume buttons Special keys and buttons „ Lenovo CareSM button Using the optical drive „ Playing CDs/DVDs disc media Using memory cards specific models only „ Inserting a memory card „ Removing a memory card Using the integrated camera specific models only Using the Internet „ Using LAN port „ Using wireless LAN specific models only „ Using modem port specific models only Securing your computer „ Attaching a mechanical lock optional „ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password Using your computer HDD passwords To set a HDD password Changing or removing the HDD passwords Installing device drivers „ Your computer batteries Using the battery and AC adapter„ Checking battery status „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Using external devices Connecting a universal serial bus USB device Connecting an ExpressCard device Using external devices „ Inserting an ExpressCard „ Removing an ExpressCard Connecting an external display „ Connecting a VGA monitor Connecting a headphone and audio device Connecting an external microphone Connecting a Bluetooth enabled device specific models only „ Enabling Bluetooth communications Troubleshooting Frequently asked questions Troubleshooting How can I contact the Customer Support Center? „ Display problems When I turn on the computer, nothing appears on the screen My screen goes blank while the computer is on Forgot my password „ a password problem„ Keyboard problems Number appears when you enter a letter „ Sleep or hibernation problems Computer enters sleep mode unexpectedly „ Computer screen problems Screen is blank Troubleshooting Screen is unreadable or distorted Click the Advanced Settings button Troubleshooting Incorrect characters appear on the screen Operating time for a fully charged battery is short „ Sound problems„ Battery problems „ Other problems „ a hard disk drive problem„ a startup problem Computer does not start from a device you want „ Diagnosing problems Troubleshooting „ Restoring the factory contents Using Rescue and Recovery„ Introducing Rescue and Recovery Troubleshooting Restoring the factory contents from the service partition Restoring the factory contents using the recovery discs „ Recovering data Troubleshooting Upgrading and replacing devices „ Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and service Getting help and service Calling the customer support center Getting help and service Getting help and service Getting help around the world Safety, use, and care information Important safety information Safety, use, and care information „ Conditions that require immediate action Safety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Extension cords and related devices „ Plugs and outlets „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice „ Be careful about where and how you work Caring your computer Safety, use, and care information 100 „ For outdoor use „ Be gentle with your computer„ Carry your computer properly 101 102 „ Data safety„ Handle storage media and drives properly 103 „ Take care in setting passwords„ Other important tips „ Cleaning the cover of your computer 104 „ Cleaning your computer keyboard 105 106 Accessibility and comfort„ Cleaning your computer display „ Ergonomic information 107 108 109 „ What if you are traveling?„ Questions about vision? „ General tips for maintenance 110 111 112 113 Appendix A. Lenovo Limited Warranty„ What this warranty covers Appendix A. Lenovo Limited Warranty „ How to obtain warranty service„ What your service provider will do to correct problems 114 „ Replacement of a product or part 115 116 „ Your additional responsibilities„ Use of personal information 117 „ What this warranty does not cover„ Limitation of liability 118 119 „ Dispute resolution„ Other rights 120 „ European Economic Area EEA„ Suplemento de Garantía para México 121 Warranty Information 122 123 „ Types of warranty serviceCustomer Replaceable Unit CRU Service On-site Service Customer Carry-In or Mail-In Service 124 Warranty service telephone numbers 125 Appendix B. Customer Replaceable Units CRUs 126 127 Appendix B. Customer Replaceable Units CRUs 128 Size Environment Appendix C. Specifications129 Appendix C. Specifications 130 Appendix D. Notices 131 132 Appendix D. Notices 133 „ Export classification notice„ Television output notice 134 Wireless related information„ Wireless Interoperability „ Usage environment and your health 135 136 137 Electronic emissions notices„ Federal Communications Commission FCC Statement 138 „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement 139 „ European Union Compliance Statement Class B Compliance 140 „ Japanese Vcci Class B Statement 141 142 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 143 Weee and recycling statements„ General recycling statement EU Weee Statements 144 Japan Recycling Statements 145 „ Disposing of a Lenovo Computer Components 146 147 148 149 Index 150 151 152 IndexPage New World. New Thinking.TM