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Lenovo G530 manual Diagnosing problems

Models: G530

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Chapter 4. Troubleshooting

Using PC-Doctor-----------------------------------------------------------------------------

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows.

To run PC-Doctor for Windows, do as follows:

1 Click Start.

2 Move the pointer to All Programs and then to PC-Doctor for Windows.

3 Click PC-Doctor for Windows.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention:

If you need help or further information about the problem, choose any of the following:

-Lenovo Troubleshooting Center.

-Update System Drivers.

-System Information

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

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Lenovo G530 manual „ Diagnosing problems

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents Safety, use, and care Contents Getting helpAppendix A. Lenovo Limited 113 Getting to know your computer System status indicators Power buttonGetting to know your computer Computer display Left-side view Hdmi port specific models only Getting to know your computer Fan louversSecurity keyhole Right-side view AC power adapter jack Speakers Wireless device switch specific models only Bottom view Battery latch spring loaded Getting to know your computer Battery latch manualWlan card compartment Central processing unit CPU/ Memory RAM compartment Hard disk drive compartment ƒ Memory RAM compartment „ Shutting down your computer Using your computer„ Putting your computer to sleep Using your computer Using the touch pad „ Numeric keypad Using the keyboard „ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons „ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical drive Using memory cards specific models only „ Removing a memory card „ Inserting a memory card Using the integrated camera specific models only „ Using LAN port Using the Internet „ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer „ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwords Changing or removing the HDD passwords Installing device drivers „ Your computer batteries Using the battery and AC adapter„ Checking battery status „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devices Using external devices Connecting an ExpressCard device „ Removing an ExpressCard „ Inserting an ExpressCard „ Connecting a VGA monitor Connecting an external display Connecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models only Frequently asked questions Troubleshooting How can I contact the Customer Support Center? Troubleshooting When I turn on the computer, nothing appears on the screen „ Display problems My screen goes blank while the computer is on „ Keyboard problems „ a password problemForgot my password Number appears when you enter a letter Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Click the Advanced Settings button Troubleshooting Screen is unreadable or distorted Troubleshooting Incorrect characters appear on the screen Operating time for a fully charged battery is short „ Sound problems„ Battery problems „ Other problems „ a hard disk drive problem„ a startup problem Computer does not start from a device you want „ Diagnosing problems Troubleshooting „ Restoring the factory contents Using Rescue and Recovery„ Introducing Rescue and Recovery Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition „ Recovering data Troubleshooting Upgrading and replacing devices „ Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and service Calling the customer support center Getting help and service Getting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information „ Conditions that require immediate action Safety, use, and care information Safety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, use, and care information 100 „ Carry your computer properly „ Be gentle with your computer„ For outdoor use 101 102 „ Data safety„ Handle storage media and drives properly 103 „ Take care in setting passwords„ Other important tips 104 „ Cleaning the cover of your computer 105 „ Cleaning your computer keyboard 106 Accessibility and comfort„ Cleaning your computer display 107 „ Ergonomic information 108 109 „ What if you are traveling?„ Questions about vision? 110 „ General tips for maintenance 111 112 113 Appendix A. Lenovo Limited Warranty„ What this warranty covers „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty 114 115 „ Replacement of a product or part 116 „ Your additional responsibilities„ Use of personal information 117 „ What this warranty does not cover„ Limitation of liability 118 119 „ Dispute resolution„ Other rights 120 „ European Economic Area EEA„ Suplemento de Garantía para México 121 122 Warranty Information 123 „ Types of warranty serviceCustomer Replaceable Unit CRU Service On-site Service 124 Customer Carry-In or Mail-In Service 125 Warranty service telephone numbers 126 Appendix B. Customer Replaceable Units CRUs Appendix B. Customer Replaceable Units CRUs 127 128 Size Environment Appendix C. Specifications129 130 Appendix C. Specifications 131 Appendix D. Notices Appendix D. Notices 132 133 „ Export classification notice„ Television output notice 134 Wireless related information„ Wireless Interoperability 135 „ Usage environment and your health 136 137 Electronic emissions notices„ Federal Communications Commission FCC Statement 138 „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada 139 „ German Class B Compliance Statement 140 „ European Union Compliance Statement Class B Compliance 141 „ Japanese Vcci Class B Statement 142 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 143 Weee and recycling statements„ General recycling statement 144 EU Weee Statements 145 Japan Recycling Statements 146 „ Disposing of a Lenovo Computer Components 147 148 149 150 Index 151 Index 152Page New World. New Thinking.TM