Calling the customer support center | Lenovo G530 manual

Chapter 6. Getting help and service

Getting help on the Web -----------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com/support.

You can find support information for your Lenovo computer at http://www.lenovo.com/support. E-mail support may be offered for select languages or models. Please go to http://www.lenovo.com/support and locate your product specific support information or phone list to access e-mail support if available. You will need to select the product name and your machine type number.

You may also find help by visiting Lenovo forums at http://forums.lenovo.com/lnv/

Calling the customer support center ------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

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Lenovo G530 manual Calling the customer support center, Getting help and service

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents Safety, use, and care Contents Getting helpAppendix A. Lenovo Limited 113 Getting to know your computer System status indicators Power buttonGetting to know your computer Computer display Left-side view Security keyhole Getting to know your computer Fan louversHdmi port specific models only Right-side view AC power adapter jack Speakers Wireless device switch specific models only Bottom view Battery latch spring loaded Getting to know your computer Battery latch manualWlan card compartment Central processing unit CPU/ Memory RAM compartment Hard disk drive compartment ƒ Memory RAM compartment „ Putting your computer to sleep Using your computer„ Shutting down your computer Using your computer Using the touch pad „ Numeric keypad Using the keyboard „ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons „ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical drive Using memory cards specific models only „ Removing a memory card „ Inserting a memory card Using the integrated camera specific models only „ Using LAN port Using the Internet „ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer „ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwords Changing or removing the HDD passwords Installing device drivers „ Checking battery status Using the battery and AC adapter„ Your computer batteries „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devices Using external devices Connecting an ExpressCard device „ Removing an ExpressCard „ Inserting an ExpressCard „ Connecting a VGA monitor Connecting an external display Connecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models only Frequently asked questions Troubleshooting How can I contact the Customer Support Center? Troubleshooting When I turn on the computer, nothing appears on the screen „ Display problems My screen goes blank while the computer is on „ Keyboard problems „ a password problemForgot my password Number appears when you enter a letter Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Click the Advanced Settings button Troubleshooting Screen is unreadable or distorted Troubleshooting Incorrect characters appear on the screen „ Battery problems „ Sound problemsOperating time for a fully charged battery is short „ a startup problem „ a hard disk drive problem„ Other problems Computer does not start from a device you want „ Diagnosing problems Troubleshooting „ Introducing Rescue and Recovery Using Rescue and Recovery„ Restoring the factory contents Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition „ Recovering data Troubleshooting Upgrading and replacing devices „ Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and service Calling the customer support center Getting help and service Getting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information „ Conditions that require immediate action Safety, use, and care information Safety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, use, and care information 100 „ Carry your computer properly „ Be gentle with your computer„ For outdoor use 101 „ Handle storage media and drives properly „ Data safety102 „ Other important tips „ Take care in setting passwords103 104 „ Cleaning the cover of your computer 105 „ Cleaning your computer keyboard „ Cleaning your computer display Accessibility and comfort106 107 „ Ergonomic information 108 „ Questions about vision? „ What if you are traveling?109 110 „ General tips for maintenance 111 112 „ What this warranty covers Appendix A. Lenovo Limited Warranty113 „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty 114 115 „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities116 „ Limitation of liability „ What this warranty does not cover117 118 „ Other rights „ Dispute resolution119 „ Suplemento de Garantía para México „ European Economic Area EEA120 121 122 Warranty Information Customer Replaceable Unit CRU Service On-site Service „ Types of warranty service123 124 Customer Carry-In or Mail-In Service 125 Warranty service telephone numbers 126 Appendix B. Customer Replaceable Units CRUs Appendix B. Customer Replaceable Units CRUs 127 128 129 Appendix C. SpecificationsSize Environment 130 Appendix C. Specifications 131 Appendix D. Notices Appendix D. Notices 132 „ Television output notice „ Export classification notice133 „ Wireless Interoperability Wireless related information134 135 „ Usage environment and your health 136 „ Federal Communications Commission FCC Statement Electronic emissions notices137 „ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement138 139 „ German Class B Compliance Statement 140 „ European Union Compliance Statement Class B Compliance 141 „ Japanese Vcci Class B Statement „ Korea Class B „ Japan Compliance Statement for Power line Harmonics142 „ General recycling statement Weee and recycling statements143 144 EU Weee Statements 145 Japan Recycling Statements 146 „ Disposing of a Lenovo Computer Components 147 148 149 150 Index 151 Index 152Page New World. New Thinking.TM