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Lenovo G530 manual a password problem, Keyboard problems, Forgot my password

Models: G530

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Chapter 4. Troubleshooting

A password problem

I forgot my password.

If you forgot your user password, you may clear it by removing the supervisor password. See “Changing or removing the supervisor password” on page 27.

If you forget your HDD password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Keyboard problems

A number appears when you enter a letter.

The numeric lock function is on. To disable it, press Fn+NmLk.

All or some of the keys on the external numeric keypad do not work.

Make sure that the external numeric keypad is correctly connected to the computer.

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Lenovo G530 manual „ a password problem, „ Keyboard problems, Forgot my password, Number appears when you enter a letter

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents Safety, use, and care Contents Getting helpAppendix A. Lenovo Limited 113Getting to know your computer System status indicators Power buttonGetting to know your computer Computer displayLeft-side view Getting to know your computer Fan louvers Security keyholeHdmi port specific models only Right-side view AC power adapter jackSpeakers Wireless device switch specific models onlyBottom view Battery latch spring loaded Getting to know your computer Battery latch manualWlan card compartment Central processing unit CPU/ Memory RAM compartmentHard disk drive compartment ƒ Memory RAM compartmentUsing your computer „ Putting your computer to sleep„ Shutting down your computer Using your computer Using the touch pad„ Numeric keypad Using the keyboard„ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons„ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical driveUsing memory cards specific models only „ Removing a memory card „ Inserting a memory cardUsing the integrated camera specific models only „ Using LAN port Using the Internet„ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer„ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwordsChanging or removing the HDD passwords Installing device drivers Using the battery and AC adapter „ Checking battery status„ Your computer batteries „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devicesUsing external devices Connecting an ExpressCard device„ Removing an ExpressCard „ Inserting an ExpressCard„ Connecting a VGA monitor Connecting an external displayConnecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models onlyFrequently asked questions TroubleshootingHow can I contact the Customer Support Center? TroubleshootingWhen I turn on the computer, nothing appears on the screen „ Display problemsMy screen goes blank while the computer is on „ Keyboard problems „ a password problemForgot my password Number appears when you enter a letterComputer enters sleep mode unexpectedly „ Sleep or hibernation problemsScreen is blank „ Computer screen problemsClick the Advanced Settings button Troubleshooting Screen is unreadable or distortedTroubleshooting Incorrect characters appear on the screen „ Sound problems „ Battery problemsOperating time for a fully charged battery is short „ a hard disk drive problem „ a startup problem„ Other problems Computer does not start from a device you want „ Diagnosing problems Troubleshooting Using Rescue and Recovery „ Introducing Rescue and Recovery„ Restoring the factory contents Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition„ Recovering data Troubleshooting „ Replacing the battery Upgrading and replacing devicesUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and serviceCalling the customer support center Getting help and serviceGetting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information„ Conditions that require immediate action Safety, use, and care informationSafety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices„ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you workSafety, use, and care information 100 „ Carry your computer properly „ Be gentle with your computer„ For outdoor use 101„ Data safety „ Handle storage media and drives properly102 „ Take care in setting passwords „ Other important tips103 104 „ Cleaning the cover of your computer105 „ Cleaning your computer keyboardAccessibility and comfort „ Cleaning your computer display106 107 „ Ergonomic information108 „ What if you are traveling? „ Questions about vision?109 110 „ General tips for maintenance111 112 Appendix A. Lenovo Limited Warranty „ What this warranty covers113 „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty 114115 „ Replacement of a product or part„ Your additional responsibilities „ Use of personal information116 „ What this warranty does not cover „ Limitation of liability117 118 „ Dispute resolution „ Other rights119 „ European Economic Area EEA „ Suplemento de Garantía para México120 121 122 Warranty Information„ Types of warranty service Customer Replaceable Unit CRU Service On-site Service123 124 Customer Carry-In or Mail-In Service125 Warranty service telephone numbers126 Appendix B. Customer Replaceable Units CRUsAppendix B. Customer Replaceable Units CRUs 127128 Appendix C. Specifications 129Size Environment 130 Appendix C. Specifications131 Appendix D. NoticesAppendix D. Notices 132„ Export classification notice „ Television output notice133 Wireless related information „ Wireless Interoperability134 135 „ Usage environment and your health136 Electronic emissions notices „ Federal Communications Commission FCC Statement137 „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada138 139 „ German Class B Compliance Statement140 „ European Union Compliance Statement Class B Compliance141 „ Japanese Vcci Class B Statement„ Japan Compliance Statement for Power line Harmonics „ Korea Class B142 Weee and recycling statements „ General recycling statement143 144 EU Weee Statements145 Japan Recycling Statements146 „ Disposing of a Lenovo Computer Components147 148 149 150 Index151 Index 152Page New World. New Thinking.TM