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Lenovo G530 manual Troubleshooting, Frequently asked questions

Models: G530

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Chapter 4. Troubleshooting

Frequently asked questions --------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers.

What safety precautions should I follow when using my computer?

See “Chapter 7. Safety, use, and care information“ for detailed information about safety.

How can I prevent problems with my computer?

See “Chapter 7. Safety, use, and care information” on page 81 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://www.lenovo.com/support.

I need to upgrade a device or I need to replace: the hard disk drive, memory, or the keyboard.

See “Appendix B. Customer Replaceable Units (CRUs)” on page 126 of this guide.

My computer is not operating properly.

Study the relevant information in Chapter 2.

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Lenovo G530 manual Troubleshooting, Frequently asked questions

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents Safety, use, and care Contents Getting helpAppendix A. Lenovo Limited 113Getting to know your computer System status indicators Power buttonGetting to know your computer Computer displayLeft-side view Hdmi port specific models only Getting to know your computer Fan louversSecurity keyhole Right-side view AC power adapter jackSpeakers Wireless device switch specific models onlyBottom view Battery latch spring loaded Getting to know your computer Battery latch manualWlan card compartment Central processing unit CPU/ Memory RAM compartmentHard disk drive compartment ƒ Memory RAM compartment„ Shutting down your computer Using your computer„ Putting your computer to sleep Using your computer Using the touch pad„ Numeric keypad Using the keyboard„ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons„ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical driveUsing memory cards specific models only „ Removing a memory card „ Inserting a memory cardUsing the integrated camera specific models only „ Using LAN port Using the Internet„ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer„ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwordsChanging or removing the HDD passwords Installing device drivers „ Your computer batteries Using the battery and AC adapter„ Checking battery status „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devicesUsing external devices Connecting an ExpressCard device„ Removing an ExpressCard „ Inserting an ExpressCard„ Connecting a VGA monitor Connecting an external displayConnecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models onlyFrequently asked questions TroubleshootingHow can I contact the Customer Support Center? TroubleshootingWhen I turn on the computer, nothing appears on the screen „ Display problemsMy screen goes blank while the computer is on „ Keyboard problems „ a password problemForgot my password Number appears when you enter a letterComputer enters sleep mode unexpectedly „ Sleep or hibernation problemsScreen is blank „ Computer screen problemsClick the Advanced Settings button Troubleshooting Screen is unreadable or distortedTroubleshooting Incorrect characters appear on the screen Operating time for a fully charged battery is short „ Sound problems„ Battery problems „ Other problems „ a hard disk drive problem„ a startup problem Computer does not start from a device you want „ Diagnosing problems Troubleshooting „ Restoring the factory contents Using Rescue and Recovery„ Introducing Rescue and Recovery Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition„ Recovering data Troubleshooting Upgrading and replacing devices „ Replacing the batteryUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and serviceCalling the customer support center Getting help and serviceGetting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information„ Conditions that require immediate action Safety, use, and care informationSafety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices„ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you workSafety, use, and care information 100 „ Carry your computer properly „ Be gentle with your computer„ For outdoor use 101102 „ Data safety„ Handle storage media and drives properly 103 „ Take care in setting passwords„ Other important tips 104 „ Cleaning the cover of your computer105 „ Cleaning your computer keyboard106 Accessibility and comfort„ Cleaning your computer display 107 „ Ergonomic information108 109 „ What if you are traveling?„ Questions about vision? 110 „ General tips for maintenance111 112 113 Appendix A. Lenovo Limited Warranty„ What this warranty covers „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty 114115 „ Replacement of a product or part116 „ Your additional responsibilities„ Use of personal information 117 „ What this warranty does not cover„ Limitation of liability 118 119 „ Dispute resolution„ Other rights 120 „ European Economic Area EEA„ Suplemento de Garantía para México 121 122 Warranty Information123 „ Types of warranty serviceCustomer Replaceable Unit CRU Service On-site Service 124 Customer Carry-In or Mail-In Service125 Warranty service telephone numbers126 Appendix B. Customer Replaceable Units CRUsAppendix B. Customer Replaceable Units CRUs 127128 Size Environment Appendix C. Specifications129 130 Appendix C. Specifications131 Appendix D. NoticesAppendix D. Notices 132133 „ Export classification notice„ Television output notice 134 Wireless related information„ Wireless Interoperability 135 „ Usage environment and your health136 137 Electronic emissions notices„ Federal Communications Commission FCC Statement 138 „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada 139 „ German Class B Compliance Statement140 „ European Union Compliance Statement Class B Compliance141 „ Japanese Vcci Class B Statement142 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 143 Weee and recycling statements„ General recycling statement 144 EU Weee Statements145 Japan Recycling Statements146 „ Disposing of a Lenovo Computer Components147 148 149 150 Index151 Index 152Page New World. New Thinking.TM