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Lenovo G530 manual Getting help and service

Models: G530

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Chapter 6. Getting help and service

Machine type and model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

Description of the problem

Hardware and software configuration information for your system

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at

http://www.lenovo.com/support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo G530 manual Getting help and service

Contents

Lenovo G530 Page Energy Star model information Page Explanation of hard disk capacity Page Contents 113 Contents Getting helpSafety, use, and care Appendix A. Lenovo Limited Getting to know your computer Computer display Power buttonSystem status indicators Getting to know your computer Left-side view Getting to know your computer Fan louvers Security keyholeHdmi port specific models only Right-side view AC power adapter jack Speakers Wireless device switch specific models only Bottom view Central processing unit CPU/ Memory RAM compartment Getting to know your computer Battery latch manualBattery latch spring loaded Wlan card compartment Hard disk drive compartment ƒ Memory RAM compartment Using your computer „ Putting your computer to sleep„ Shutting down your computer Using your computer Using the touch pad „ Numeric keypad Using the keyboard „ Function key combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch sensor and volume buttons „ Lenovo CareSM button „ Playing CDs/DVDs disc media Using the optical drive Using memory cards specific models only „ Removing a memory card „ Inserting a memory card Using the integrated camera specific models only „ Using LAN port Using the Internet „ Using wireless LAN specific models only „ Using modem port specific models only „ Attaching a mechanical lock optional Securing your computer „ Using passwords To set a supervisor password Select Set Supervisor Password, and press the Enter key Using your computer To set a user password Using your computer Changing or removing the user password To set a HDD password Using your computer HDD passwords Changing or removing the HDD passwords Installing device drivers Using the battery and AC adapter „ Checking battery status„ Your computer batteries „ Using the AC adapter „ Charging the battery „ Handling the battery Using your computer Connecting a universal serial bus USB device Using external devices Using external devices Connecting an ExpressCard device „ Removing an ExpressCard „ Inserting an ExpressCard „ Connecting a VGA monitor Connecting an external display Connecting a headphone and audio device Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth enabled device specific models only Frequently asked questions Troubleshooting How can I contact the Customer Support Center? Troubleshooting When I turn on the computer, nothing appears on the screen „ Display problems My screen goes blank while the computer is on Number appears when you enter a letter „ a password problem„ Keyboard problems Forgot my password Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Click the Advanced Settings button Troubleshooting Screen is unreadable or distorted Troubleshooting Incorrect characters appear on the screen „ Sound problems „ Battery problemsOperating time for a fully charged battery is short „ a hard disk drive problem „ a startup problem„ Other problems Computer does not start from a device you want „ Diagnosing problems Troubleshooting Using Rescue and Recovery „ Introducing Rescue and Recovery„ Restoring the factory contents Troubleshooting Restoring the factory contents using the recovery discs Restoring the factory contents from the service partition „ Recovering data Troubleshooting „ Replacing the battery Upgrading and replacing devicesUpgrading and replacing devices Upgrading and replacing devices „ Upgrading the hard disk drive Upgrading and replacing devices Handling a hard disk drive Remove the cover Upgrading and replacing devices „ Removing the optical drive „ Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Setup Poster User Online Online Video Guide Getting help and service Getting help and service Calling the customer support center Getting help and service Getting help and service Getting help and service Getting help around the world Important safety information Safety, use, and care information „ Conditions that require immediate action Safety, use, and care information Safety, use, and care information „ Service and upgrades „ Power cords and power adapters Safety, use, and care information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, use, and care information „ CD and DVD drive safety „ Electrical current safety information Safety, use, and care information „ Laser compliance statement Safety, use, and care information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, use, and care information 100 101 „ Be gentle with your computer„ Carry your computer properly „ For outdoor use „ Data safety „ Handle storage media and drives properly102 „ Take care in setting passwords „ Other important tips103 104 „ Cleaning the cover of your computer 105 „ Cleaning your computer keyboard Accessibility and comfort „ Cleaning your computer display106 107 „ Ergonomic information 108 „ What if you are traveling? „ Questions about vision?109 110 „ General tips for maintenance 111 112 Appendix A. Lenovo Limited Warranty „ What this warranty covers113 114 „ How to obtain warranty service„ What your service provider will do to correct problems Appendix A. Lenovo Limited Warranty 115 „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information116 „ What this warranty does not cover „ Limitation of liability117 118 „ Dispute resolution „ Other rights119 „ European Economic Area EEA „ Suplemento de Garantía para México120 121 122 Warranty Information „ Types of warranty service Customer Replaceable Unit CRU Service On-site Service123 124 Customer Carry-In or Mail-In Service 125 Warranty service telephone numbers 126 Appendix B. Customer Replaceable Units CRUs Appendix B. Customer Replaceable Units CRUs 127 128 Appendix C. Specifications 129Size Environment 130 Appendix C. Specifications 131 Appendix D. Notices Appendix D. Notices 132 „ Export classification notice „ Television output notice133 Wireless related information „ Wireless Interoperability134 135 „ Usage environment and your health 136 Electronic emissions notices „ Federal Communications Commission FCC Statement137 „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada138 139 „ German Class B Compliance Statement 140 „ European Union Compliance Statement Class B Compliance 141 „ Japanese Vcci Class B Statement „ Japan Compliance Statement for Power line Harmonics „ Korea Class B142 Weee and recycling statements „ General recycling statement143 144 EU Weee Statements 145 Japan Recycling Statements 146 „ Disposing of a Lenovo Computer Components 147 148 149 150 Index 151 Index 152Page New World. New Thinking.TM