Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

“Before you contact Lenovo” on page 149

“Getting help and service” on page 149

“Purchasing additional services” on page 151

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the ThinkPad Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 21.

Download system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Record information

Before you talk to a Lenovo representative, record the following important information about your computer.

Record problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

What is the problem? Is it continuous or intermittent?

Is there an error message that appears? What is the error code, if any?

What operating system are you using? Which version?

Which software programs were running at the time of the problem?

Can the problem be reproduced? If so, how?

Record system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

What is the name of your Lenovo product?

What is the machine type?

What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information

© Copyright Lenovo 2012, 2013

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Lenovo L430, L530, 24684XU manual Getting support, Before you contact Lenovo, Download system updates, Record information

24684XU, L430, L530 specifications

The Lenovo L530 and L430 are part of the ThinkPad series of laptops, which are designed to cater to business professionals by providing robust performance, durability, and security features. The L530, a larger variant, is designed to meet the needs of users who require efficient multitasking capabilities, while the L430 is more compact, catering to professionals on the go.

One of the main features of the Lenovo L530 is its Intel Core processor, which offers various configuration options ranging from Intel Core i3 to i7. These processors ensure that the laptop delivers exceptional performance for demanding applications and multitasking workflows. The L530 typically comes with up to 8GB of RAM, enhancing its ability to run multiple applications smoothly.

For the L430, it also features a range of Intel Core processors, providing a balance between performance and power efficiency. With a maximum of 8GB RAM, it is designed to handle everyday business tasks with ease, making it perfect for users who need a reliable machine without the bulk.

Both models feature a 15.6-inch and 14-inch display, respectively, with options for HD and HD+ resolutions. This ensures vibrant visuals for presentations and media consumption alike. The keyboards are characteristic of the ThinkPad series, offering a comfortable typing experience with excellent key travel and feedback, making long hours of work less taxing.

In terms of storage, both laptops offer HDD and SSD options, allowing users to choose between larger storage capacities or faster boot and load times. Connectivity is another strong point, with multiple USB ports, HDMI, and Ethernet options, ensuring that users can connect various peripherals effortlessly.

Security is paramount in Lenovo's offerings. The L530 and L430 come equipped with features such as a fingerprint reader, Trusted Platform Module (TPM) for data encryption, and customizable privacy settings, catering to security-conscious professionals.

Additionally, both models boast robust build quality, adhering to military specifications for toughness. Durability means they can withstand the rigors of daily travel and usage, which is a significant consideration for business users.

Lenovo's energy-efficient technologies are also worth mentioning, promoting longer battery life and lower power consumption. Businesses can rely on these laptops for extended usage without frequent recharges, enhancing productivity.

Overall, the Lenovo L530 and L430 represent solid choices for business-oriented laptops, offering the balance of performance, portability, and security that professionals demand in today’s fast-paced work environment.