Lexmark 7600 Series Troubleshooting

Troubleshooting

Using the printer troubleshooting software

(Windows only)

The LexmarkTM Service Center provides step-by-step troubleshooting help and contains links to printer maintenance

tasks and customer support.

To open the Lexmark Service Center, use one of these methods:

Method 1 Method 2

If it appears on an error message dialog, click the For

additional assistance, use the Lexmark Service

Center link.

1Do one of the following:

•In Windows Vista, click .

•In Windows XP and earlier, click Start.

2Click All Programs or Programs, and then select the

printer program folder from the list.

3Select Lexmark Service Center.

Setup troubleshooting

Incorrect language appears on the display

These are possible solutions. Try one of the following:

CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP

During initial setup, and every time you reset the printer to factory default settings, you will be asked to select a

language.

To select a language, press the up or down arrow button until the language that you want is highlighted, and then

press OK.

SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP

1From the printer control panel, press .

2Press the down arrow button once, and then press OK twice.

3Press the up or down arrow button until the language you want is highlighted, and then press OK.

4If you are sure, press OK to change the language.

Troubleshooting

43

Contents

Main Page Contents Understanding the parts of the printer........................................8 Ordering cartridges..........................................................................42 Troubleshooting...............................................................................43 Introduction Finding information about the printer Page Page Understanding the parts of the printer Understanding the parts of the printer Page LINE EXT Fax Setup Getting the printer ready to fax Setting up the printer as a copier only or fax only 1 2 3 4 5 6 7 8 9 10 Page Page Page Page Using an RJ11 adapter Page Page Choosing a fax connection Connecting to an answering machine Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Page Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Using Fax Loading original documents on the scanner glass 1 2 3 Loading original documents into the Automatic Document Feeder Page Sending a fax Sending a fax using the printer control panel Sending a fax while listening to a call (On Hook Dial) Sending a broadcast fax at a scheduled time Receiving a fax Receiving a fax automatically Receiving a fax manually Receiving a fax with an answering machine Forwarding faxes Printing a fax on both sides of the paper Customizing fax settings Setting up the Address Book Setting up a dialing prefix Setting up Caller ID Setting the distinctive ring Setting a fax manual answer code Setting up to fax while behind a PBX Managing faxes Setting up a fax footer Printing fax activity reports Printing the Fax Settings List Blocking junk faxes Blocking unwanted changes to fax settings Ordering cartridges Ordering print cartridges Troubleshooting Using the printer troubleshooting software (Windows only) 1 2 3 Setup troubleshooting Power button is not lit PRESS POWER BUTTON DISCONNECT AND RECONNECT THE POWER CORD 1 2 3 4 RECONNECT THE POWER SUPPLY T EMPORARILY DISABLE SECURITY PROGRAMS IN W Removing and reinstalling the software Using Windows Using Macintosh Fax troubleshooting Cannot send or receive a fax CHECK MESSAGES C HECK CHECK CABLE CONNECTIONS CHECK THE TELEPHONE WALL JACK REVIEW DIGITAL PHONE SERVICE CHECKLIST VERIFY DIAL TONE D ISCONNECT OTHER EQUIPMENT D ISABLE C ALL W AITING DO YOU HAVE VOICE MAIL SERVICE? CHECK COUNTRY CODE 2 3 4 5 IS YOUR PRINTER MEMORY FULL? CHECK WHETHER FAX FORWARDING IS SELECTED 3 4 5 Can receive but not send faxes CHECK MODE SELECTION CHECK DOCUMENT PLACEMENT MAKE SURE THE PRINTER DETECTS DIAL TONE Printer receives a blank fax CHECK ORIGINAL DOCUMENT CHECK CARTRIDGES Received fax has poor print quality DECREASE THE TRANSMISSION SPEED Caller ID information is not displayed CALLER ID PATTERN MAY NOT BE SET CORRECTLY Fax Error Fax Mode Unsupported Remote Fax Error CHECK PHONE LINE LOWER THE TRANSMISSION SPEED Phone Line Busy CHANGE REDIAL SETTINGS SCHEDULE TO RESEND FAX AT A LATER TIME Phone Line Error REVIEW DIGITAL PHONE SERVICE CHECKLIST CHECK PHONE LINE CHECK CABLE CONNECTIONS Notices Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks