Printer receives a blank fax | Lexmark 7600 Series manual

MAKE SURE THE PRINTER DETECTS DIAL TONE

•See the instructions for sending a fax while listening to a call (on hook dial).

•Check the Dial Method setting.

1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone.

2From the printer control panel, press .

3Press the up or down arrow button until Fax Setup is highlighted, and then press OK.

4Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.

5Press the up or down arrow button until Dial Method is highlighted, and then press OK.

6Press the up or down arrow button until Behind PBX (Dial Tone Detect Off) is highlighted, and then press OK to save the setting.

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:

CHECK ORIGINAL DOCUMENT

Ask the sender to verify the original document was loaded correctly.

CHECK INK

Check the ink levels, and install a new print cartridge if necessary.

CHECK CARTRIDGES

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

1

2

3Reinsert the print cartridges.

Received fax has poor print quality

These are possible solutions. Try one or more of the following:

REVIEW CHECKLIST FOR SENDER

•Check that the quality of the original document is satisfactory.

•Resend the fax. There may have been a problem with the quality of the telephone line connection.

•Increase the fax scan resolution.

Troubleshooting

50

Image 50

Lexmark 7600 Series manual Printer receives a blank fax, Received fax has poor print quality

Contents

Series Fax Guide 2008Page Contents Ordering cartridges See Intro du ctionFinding information about the printer For Description Where to find North AmericaWhere to find rest of world Limited Warranty Where to find USA Use Und ersta nd in g the p arts o f th e prin terUnderstanding the parts of the printer Orange Line Getting the printer ready to fax Setting up the printer as a copier only or fax onlyFax Se tup Networking Guide Fax Guide Page Set the date and time Fax Setup Page Page An alignment page prints Fax Setup Using an RJ11 adapter Norway France Denmark PortugalPage Country/region Saudi Arabia Israel United Arab Emirates Benefits Choosing a fax connectionEquipment See this section Connecting to an answering machine Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in GermanyPage Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Using F ax Scanner glass Loading original documents on the scanner glass Close the top cover to avoid dark edges on the scanned image Load up to Make sure Sending a fax while listening to a call On Hook Dial Sending a fax using the printer control panelSending a fax Receiving a fax automatically Receiving a faxSending a broadcast fax at a scheduled time Forwarding faxes Receiving a fax manuallyReceiving a fax with an answering machine Printing a fax on both sides of the paper Customizing fax settingsSetting up the Address Book Setting the distinctive ring Setting up a dialing prefixSetting up Caller ID Setting a fax manual answer code Managing faxes Setting up to fax while behind a PBXSetting up a fax footer Blocking junk faxes Printing the Fax Settings ListPrinting fax activity reports Blocking unwanted changes to fax settings Part number Orde rin g ca rtridgesOrdering print cartridges Average cartridge standard page yield is up to1 Troublesho oting Using the printer troubleshooting software Windows onlySetup troubleshooting Incorrect language appears on the display Press Power Button Power button is not litSoftware did not install Disconnect and Reconnect the Power Cord Temporarily Disable Security Programs in Windows Removing and reinstalling the softwareReconnect the Power Supply Cannot send or receive a fax Fax troubleshootingCheck Power Check Messages Check the Telephone Wall Jack Review Digital Phone Service ChecklistCheck Cable Connections Verify Dial Tone Can send but not receive faxes Can receive but not send faxes Printer receives a blank fax Received fax has poor print quality Caller ID information is not displayed Fax ErrorFax Mode Unsupported Decrease the Transmission Speed Phone Line Busy Remote Fax ErrorChange Redial Settings Check Phone Line Phone Line Error Schedule to Resend FAX AT a Later Time Edition notice Trademarks