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Lexmark 7600 Series MAKE SURE THE PRINTER DETECTS DIAL TONE, Printer receives a blank fax, CHECK ORIGINAL DOCUMENT, CHECK CARTRIDGES, Received fax has poor print quality, REVIEW CHECKLIST FOR SENDER

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MAKE SURE THE PRINTER DETECTS DIAL TONE

•See the instructions for sending a fax while listening to a call (on hook dial).

•Check the Dial Method setting.

1Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not

recognize the dial tone.

2From the printer control panel, press .

3Press the up or down arrow button until Fax Setup is highlighted, and then press OK.

4Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.

5Press the up or down arrow button until Dial Method is highlighted, and then press OK.

6Press the up or down arrow button until Behind PBX (Dial Tone Detect Off) is highlighted,

and then press OK to save the setting.

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:

CHECK ORIGINAL DOCUMENT

Ask the sender to verify the original document was loaded correctly.

CHECK INK

Check the ink levels, and install a new print cartridge if necessary.

CHECK CARTRIDGES

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

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3Reinsert the print cartridges.

Received fax has poor print quality

These are possible solutions. Try one or more of the following:

REVIEW CHECKLIST FOR SENDER

•Check that the quality of the original document is satisfactory.

•Resend the fax. There may have been a problem with the quality of the telephone line connection.

•Increase the fax scan resolution.

Troubleshooting

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Contents

Main Page Contents Understanding the parts of the printer........................................8 Ordering cartridges..........................................................................42 Troubleshooting...............................................................................43 Introduction Finding information about the printer Page Page Understanding the parts of the printer Understanding the parts of the printer Page LINE EXT Fax Setup Getting the printer ready to fax Setting up the printer as a copier only or fax only 1 2 3 4 5 6 7 8 9 10 Page Page Page Page Using an RJ11 adapter Page Page Choosing a fax connection Connecting to an answering machine Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Page Connecting to a computer with a modem Connecting to a telephone Page Using a digital phone service Using Fax Loading original documents on the scanner glass 1 2 3 Loading original documents into the Automatic Document Feeder Page Sending a fax Sending a fax using the printer control panel Sending a fax while listening to a call (On Hook Dial) Sending a broadcast fax at a scheduled time Receiving a fax Receiving a fax automatically Receiving a fax manually Receiving a fax with an answering machine Forwarding faxes Printing a fax on both sides of the paper Customizing fax settings Setting up the Address Book Setting up a dialing prefix Setting up Caller ID Setting the distinctive ring Setting a fax manual answer code Setting up to fax while behind a PBX Managing faxes Setting up a fax footer Printing fax activity reports Printing the Fax Settings List Blocking junk faxes Blocking unwanted changes to fax settings Ordering cartridges Ordering print cartridges Troubleshooting Using the printer troubleshooting software (Windows only) 1 2 3 Setup troubleshooting Power button is not lit PRESS POWER BUTTON DISCONNECT AND RECONNECT THE POWER CORD 1 2 3 4 RECONNECT THE POWER SUPPLY T EMPORARILY DISABLE SECURITY PROGRAMS IN W Removing and reinstalling the software Using Windows Using Macintosh Fax troubleshooting Cannot send or receive a fax CHECK MESSAGES C HECK CHECK CABLE CONNECTIONS CHECK THE TELEPHONE WALL JACK REVIEW DIGITAL PHONE SERVICE CHECKLIST VERIFY DIAL TONE D ISCONNECT OTHER EQUIPMENT D ISABLE C ALL W AITING DO YOU HAVE VOICE MAIL SERVICE? CHECK COUNTRY CODE 2 3 4 5 IS YOUR PRINTER MEMORY FULL? CHECK WHETHER FAX FORWARDING IS SELECTED 3 4 5 Can receive but not send faxes CHECK MODE SELECTION CHECK DOCUMENT PLACEMENT MAKE SURE THE PRINTER DETECTS DIAL TONE Printer receives a blank fax CHECK ORIGINAL DOCUMENT CHECK CARTRIDGES Received fax has poor print quality DECREASE THE TRANSMISSION SPEED Caller ID information is not displayed CALLER ID PATTERN MAY NOT BE SET CORRECTLY Fax Error Fax Mode Unsupported Remote Fax Error CHECK PHONE LINE LOWER THE TRANSMISSION SPEED Phone Line Busy CHANGE REDIAL SETTINGS SCHEDULE TO RESEND FAX AT A LATER TIME Phone Line Error REVIEW DIGITAL PHONE SERVICE CHECKLIST CHECK PHONE LINE CHECK CABLE CONNECTIONS Notices Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks