THERE IS AN OBJECT BLOCKING THE SIGNAL BETWEEN THE PRINTER AND THE

ACCESS POINT
The wireless signal can also be distorted or blocked by objec ts in the path between the access poi nt and the printer.
Interior support columns, or walls made of metal or concrete
Floors
Room dividers or cubicle walls made of metal
Large metal filing cabinets, desks, bookcases, or other large metal object s
Objects containing a larg e percentage of water, includ ing fish tanks, large plant s, stacks of paper, and crowds
of people
Note: Place the access point above or in front of an y obstacles.

THERE ARE TOO MANY DEVICES ON THE WIRELESS NETWORK

A wireless device will communicate on the network only when no other device is communicating. Too many
computers, printers, and other wireless devices can cause a wireless network to be so busy that a new device is
unable to send or receive in formation.
Adding another access point can help resolve this issue.
Configure the printer for the network, manually entering all network information. The printer may work properly
after it is configured for the network.
Try turning off a few wireless devices to reduce network traffic.
Wireless Setup Utility unable to communicate withprinter
These are possible solutions. Try one or more of the following:

The printer is not powered on

Turn the printer on.
Verify that the printer is plugge d in to a functioning power strip or elec trical outlet.
Note: If the power indicator light is not on, then the printer does not have power.

There is a problem with the USB connection

Verify that the installation cable is attached to both the computer and the printer.
Verify that the square end of the installation cable is plugged in to the printer and not the flattened, rectangular
end.
Unplug the USB cable and plug it in again.
Try a different USB port on the computer. USB po rts can be on the back or on the front of the computer.
Try a different USB cable.
Troubleshooting wireless s etup
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