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Lexmark MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY, Memory card, Flash memory card, Multipurpose feeder, C HECK THE MULTIPURPOSE , C LEAR ANY , C HECK THE POWER CORD , C HECK FOR SERVICE

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MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not

be properly installed. Reinstall the paper tray. For more inf ormation, see the hardware setup documentation that

came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.

Memory card

Make sure the memory card is securely connected to the printer system board.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Multipurpose feeder

These are possible solutions. Try one or more of the following:

CHECK THE MULTIPURPOSE FEEDER

Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly.

CLEAR ANY JAMS

Clear any jams in the multipurpose feeder.

CHECK THE POWER CORD CONNECTION

Make sure:

•The power cord is plugged into the printer and a properly grounde d electrical outlet.

•The outlet has power.

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see “Paper and specialty media guide lines” on

page 48.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct position for the size loaded.

CHECK FOR SERVICE MESSAGES

If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the

error recurs, then call for service. Yo u may have a printer part that requires ad justment or replacement.

Troubleshooting

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Contents

Main Contents Understanding printer menus....................................................................64 Page Safety information Page Learning about the printer Thank you for choosing this prin ter! Finding information about the printer Selecting a location for the printer Printer configurations Basic model Note: Your printer model may have come with a 650-sheet duo drawer. Fully configured model Page Understanding the printer control panel Additional printer setup Installing internal options Available options Memory cards Accessing the system board to install internal options Page Page Installing a memory card 1 Page Installing a flash memory c ard Page 5 Installing hardware options Installing an optional tray o r drawer 1 2 Page Attaching cables Verifying printer setup Printing a menu settings page 1 2 3 4 Printing a network setup page Setting up the printer s oftware Installing printer software Using the World Wide Web Updating available options in the printer driver Setting up wireless prin ting Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on a wired network For Windows users For Macintosh users In Mac OS X version 10.5 or later In Mac OS X version 10.4 and earlier In Mac OS X version 10.5 In Mac OS X version 10.4 and earlier Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers Unacceptable paper examples Conserving supplies Use both sides of the paper Place multiple pages on one sheet of paper Check your first draft for accuracy Avoid paper jams Saving energy Using Eco-Mode 3 4 5 Reducing printer noise Adjusting Power Saver Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Linking and unlinking trays Linking trays Unlinking trays Assigning a custom paper type name to a tray Setting the paper size and type Configuring Univers al paper settings Specify a unit of measure Specify the paper height and width Loading the standard 250-sheet tray Page 6 7 8 Loading the 650-sheet duo drawer Using the multipurpose feeder Page Using the manual feeder Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Storing paper Supported paper sizes, types, and weights Paper sizes supported by the printer Paper types supported by the printer Paper types and weights supported by the printer Page Paper capacities Input capacities Output capacity Printing Printing a document Printing a document Printing specialty docu ments Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing from a flash drive Printing photos from a P ictBridge-enabled digital camera Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Page Understanding printer menus Menus list Note: Certain menus are not available on selected print er models. Supplies menu Paper menu Default Source menu Paper Size/Type menu Page Paper Texture menu Page Paper Weight menu Paper Loading menu Note: Certain options are not available on select printer m odels. Custom Types menu Universal Setup menu Reports Menu Settings Page menu Device Statistics menu Network Setup Page menu Print Fonts menu Print Defects menu Network/Ports Active NIC menu Network menu Reports menu Network/Ports Network Menu Reports Network Card menu Network/Ports Network Menu Network Card TCP/IP menu Note: This menu is available only for network models or printers attached to print server s. Network/Ports Network Menu TCP/IP IPv6 menu Network/Ports Network Menu IPv6 Wireless menu Network/Ports Network Menu Wireless AppleTalk menu Network/Ports Network Menu AppleTalk USB menu Settings General Settings menu Setup menu Finishing menu Quality menu Utilities menu PDF menu Note: Certain options are not available on selected printer models. PostScript menu PCL Emul menu Page Image menu PictBridge menu Note: Certain options are not available on select printer m odels. Flash drive menu Note: The USB Direct Interface is not available on select printer models. Maintaining the printer Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges Maintaining the printer Ordering imaging kits Maintaining the printer Ordering a waste toner bottle Replacing supplie s Replacing the waste toner box Page Page Replacing a black and color imaging kit Page Page Page Page Page Replacing a toner cartridge 4 5 6 Replacing a developer unit 1 2 Page Page Page Page Cleaning the exterior of the printer Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Restoring the factory default settings Using the Embedded Web Server Setting up e-mail alerts Configuring supply not ifications Copying printer settings to other printers Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Understanding jam numbers and locations 200202 and 230 paper jams Page 231 and 235 paper jams 24x paper jam 250 paper jam Troubleshooting Understanding printer messages Load <input src> with <type> <size> Load single sheet feeder with <custom type name> Load single sheet feeder with <custom string> Load single sheet feeder with <size> Load single sheet feeder with <type> <size> Page 32.yy Replace Unsupported <color> Cartridge 34 Short paper 35 Insufficient memory to support Resource Save feature 37 Insufficient memory to collate job 37 Insufficient memory for Flash Memory Defragment operation 39 Complex page, some data may not have printed 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software error 56 Standard USB port disabled 58 Too many flash options installed 58 Too many trays attached 59 Incompatible tray <x> 82 Replace waste toner box Solving basic printer problems Solving printing problems Printer control panel display is blank or displays only diamonds If Ready does not appear, turn the printer off a nd contact Customer Support. Error message about reading USB drive appears Make sure the USB drive is supported. Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Job takes longer than expected to print R EDUCE THE COMPLEXITY OF THE PRINT CHANGE THE PAGE PROTECT SETTING TO OFF 2 3 4 5 6 Job prints from the wrong tray or on the wrong paper USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS Large jobs do not collate M AKE SURE COLLATE IS SET TO O R EDUCE THE COMPLEXITY OF THE PRINT Solving option problems Option does not operate correctly or quits after it is installed R ESET THE C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Memory card Flash memory card Multipurpose feeder C HECK THE MULTIPURPOSE Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problems 1 2 3 4 5 Clipped images C HECK THE C HECK THE PAPER SIZE 1 2 Characters have jagged or uneven edges Gray background C HECK THE T ONER D ARKNESS Incorrect margins C HECK THE PAPER SIZE Light colored line, white line, or incorrectly colored line A TONER CARTRIDGE MAY BE DEFECTIVE T HE IMAGING KIT MAY BE Paper curl Print irregularities T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH T HE FUSER MAY BE WORN OR Print is too dark 2 C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST MAKE SURE COLOR SAVER IS SET TO OFF A TONER CARTRIDGE MAY BE DEFECTIVE Repeating defects Skewed print Solid color pages Toner fog or background shading appears on the page IS THERE TONER IN THE PAPER PATH? Toner rubs off 1 C HECK THE P APER T EXTURE Toner specks IS THERE TONER IN THE PAPER PATH? ABCDEABCDE R EMOVE AND REINSTALL THE TONER 2 3 4 FAQ about color printing 1 2 Manual Color menu Contacting Custome r Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Power consumption Product power consumption Power Saver Off mode Total energy usage Page Industry Canada (Cana da) Notice to users in the European Union Page Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page 18 19 Index Numerics A C D G I J L M Page Q R S T U W