Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting f rom the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Pa per Texture setting matches the paper loaded in the
tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit.
Note: The printer has two types of imaging kits: a blac k and color imaging kit, and a black imaging kit. The black and
color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only.
IS THERE TONER IN THE PAPER PATH?
Contact Customer Support.
Troubleshooting
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