Troubleshooting | 58 |
The Router entry is typically the access point.
Locating the printer IP address
•From the printer, print a network setup page. In the TCP/IP section, look for Address.
•View the printer settings.
From the printer control panel, navigate to either of the following:
–
> Setup > 
> Network Setup > 
> Wireless 802.11 b/g/n > 
> Network Connection
Setup > 
> TCP/IP > 
> IP Address > 
–
> Setup > 
> Network Setup > 
> Ethernet 10/100 > 
> Network Connection
Setup > 
> TCP/IP > 
> IP Address > 
If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:
1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2Turn on the device, and then check the IP addresses again.
If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:
•Make sure your access point (wireless router) is turned on and is working.
•Remove any objects that could be blocking the signal.
•Temporarily turn off any unnecessary wireless devices on your network and pause any
network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.
•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.
If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.
MAKE SURE THE WIRELESS PORT IS SELECTED
Note: This solution applies to Windows users only.
1Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK
In Windows 7 or earlier
aClick 
, or click Start and then click Run.
bIn the Start Search or Run dialog, type control printers.
cPress Enter, or click OK.
2Right‑click the printer, and then select Printer properties (for Windows 7 or later) or Properties (earlier versions).
3Click the Ports tab, and then locate the selected port.
The selected port has a check mark beside it in the Port column.
4If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.
5Click OK, and then try to print again.
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
Note: This solution applies to Windows users only.
1Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK
In Windows 7 or earlier
aClick 
, or click Start and then click Run.
bIn the Start Search or Run dialog, type control printers.
cPress Enter, or click OK.
2Right‑click the printer, and then select Properties (for Windows Vista or earlier) or Printer properties (for Windows 7 or later).
3Click the Ports tab.
4Click the box next to Enable bidirectional support if it is not already checked.
5Click Apply > OK, and then try to print again.
Ethernet network troubleshooting
Printer does not appear in the list of printers found on the network
CHECK THE ETHERNET CABLE
•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.
•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
•Try using a different cable. Damage to the cable may not be obvious.
