Cannot print to the network printer | Lexmark PRO5500 guide

Troubleshooting

59

MAKE SURE THE PRINTER POWER IS ON

Make sure the printer is connected to a power source and is turned on.

MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY

•Try to access other computers on the network.

•Make sure all switches, hubs, and other connecting devices are turned on.

MAKE SURE THE PRINTER HAS VALID NETWORK SETTINGS

Print a network setup page from the printer and check the following. See the “Networking” section of the User's Guide for instructions on how to print a network setup page.

•Verify that the IP address is correct for your network.

•Verify that the gateway is correct.

•Verify that the network mask is the same as the network mask used for other computers and printers on your network.

Cannot print to the network printer

CHECK THE ETHERNET CABLE

•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

•Try using a different cable. Damage to the cable may not be obvious.

MAKE SURE THE PRINTER POWER IS ON

Make sure the printer is connected to a power source and is turned on.

MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY

•Try to access other computers on the network.

•Make sure all switches, hubs, and other connecting devices are turned on.

UNINSTALL AND REINSTALL THE SOFTWARE

See the “Reinstalling the printer software” section of the User’s Guide.

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Lexmark PRO5500 manual Cannot print to the network printer, Troubleshooting

Contents

October Pro5500 Series Quick Reference Guide Important safety information Contents Sending faxes Receiving faxes What are SmartSolutions? Printer models About your printerFinding information about the printer Minimizing your printers environmental impact Setting up the printer Printer features About your printer Page Page Page Page Use Understanding the parts of the printer Or region Access the phone line to send and receive faxes EXT portCable modem Line port Using the printer control panel Touch Understanding the home screen Touch Paper Setup Paper Type Navigating menus using the touch screenUsing memory cards and flash drives Using a memory card or flash drive with the printer For a PictBridge camera cable Supported memory cards and file typesInserting a memory card Insert the card with the brand name label facing Ordering and replacing supplies Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridges Aligning the printhead Cleaning the printhead nozzlesTouch Clean Printhead or Deep Clean Printhead Maintaining ink cartridges Supported operating systems Using the printer softwareInstalling the printer software Printer software Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installation Web Links For colorful and high‑coverage documents Size Recommended paper Weight Set paper type toPrinting Recommended paper brands For Windows users Printing using advanced color optionsPrinting a document Printing on both sides of the paper duplexing automatically Portrait Printing photos using the printer control panelPrinting documents from a memory card or flash drive Tips Supported printers Canceling print jobsWhat is LexPrint? Printing from a mobile device Making a duplex two‑sided copy automatically Copying a two‑sided duplex document using the ADFCopying Making copies Touch Scan the Next Copying a two‑sided duplex document using the scanner glassCanceling copy jobs Scanning to a flash drive or memory card Scanning directly to e‑mail using the printer softwareScanning Scanning to a local computer Scanning From the computer, do the following Scanning to a network folderWindows Windows 7 or earlier Enter the necessary information, and then click Add Canceling scan jobsAdding a network folder shortcut Scanning a document or photo to e-mail Canceling an e‑mailSending e-mail Tips for e‑mailing Scenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone line Connected to different wall jacks To connect To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Tips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jack Connecting the printer to a wall jack in Germany Make sure the telephone line and the wall jack are working Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manually Create a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Touch Pick up on Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes automatically Receiving faxes manually Using the Wireless Setup Utility Windows only Wireless networkingInformation you will need during wireless setup Installing the printer on a wireless network Using the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Understanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Customizing printer settings Transfer Protocol Secure Https connection Setup Used Using SmartSolutions Using SmartSolutionsWhat are SmartSolutions? Creating and customizing printer solutions Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshooting Print job does not print or is missing pages Software did not installRecovering the security PIN of the printer Reconnect the Printer Power Supply Cannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queue Cannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklist Cannot run the fax software Network troubleshootingWireless troubleshooting checklist Cannot receive faxes Locating the printer IP address Printing a network setupCannot print over wireless network Locating IP addresses Make Sure Your Computer is Connected to Your Access Point Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your Advanced Security Settings For Macintosh users with an AirPort base station For Macintosh users with an access point Make Sure Bidirectional Communication is Enabled Ethernet network troubleshootingTroubleshooting Router entry is typically the access point Make Sure the Wireless Port is Selected Cannot print to the network printer Lexmark International, Inc All rights reserved Edition noticeTrademarks October Bin extender location IndexIndex