TROUBLESHOOTING 39
Problem | Possible Causes | Solutions | |
Food is freezing | Food with high water content was placed | Rearrange items with high water content away from | |
in the refrigerator | near an air vent. | air vents. | |
compartment. |
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Refrigerator temperature control is set | If the temperature is too cold, adjust the control one | ||
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| incorrectly. | increment at a time and wait for the temperature to | |
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| stabilize. Refer to the Setting the Controls section | |
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| for more information. | |
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| Refrigerator is installed in a cold location. | When the refrigerator is operated in temperature | |
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| below 41°F (5°C), food can freeze in the refrigerator | |
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| compartment. The refrigerator should not be | |
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| operated in temperature below 55°F (13°C). | |
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Frost or ice crystals form | Door is opened frequently or for long periods | When the doors are opened often or for long periods | |
on frozen food (outside | of time. | of time, warm, humid air enters the compartment. | |
of package). |
| This raises the temperature and moisture level | |
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| within the compartment. Increased moisture will | |
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| lead to frost and condensation. To lessen the effect, | |
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| reduce the frequency and duration of door openings. | |
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| Door is not closing properly. | Refer to the Doors will not close correctly or pop | |
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| open section in the Troubleshooting section. | |
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Refrigerator or Freezer | Incorrect temperature control settings. | If the temperature is too cold, adjust the control one | |
section is too cold. |
| increment at a time and wait for the temperature to | |
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| stabilize. Refer to the Setting the Controls section | |
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| for more information. | |
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Frost or ice crystals on | Condensation from food with a high water | This is normal for food items with a high water | |
frozen food (inside of | content has frozen inside of the food | content. | |
sealed package). | package. |
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| Food has been left in the freezer for a long | Do not store food items with high water content in | |
| period of time. | the freezer for a long period of time. | |
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Icemaker is not making | Demand exceeds ice storage capacity. | The icemaker will produce approximately 100 cubes | |
enough ice. |
| in a 24 hour period. | |
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| House water supply is not connected, valve | Connect the refrigerator to a cold water supply with | |
| is not turned on fully, or valve is clogged. | adequate pressure and turn the water shutoff valve | |
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| fully open. | |
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| If the problem persists, it may be necessary to | |
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| contact a plumber. | |
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| Water filter has been exhausted. | It is recommended that you replace the water filter: | |
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| • Approximately every six months. | |
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| • When the water filter indicator turns on. | |
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| • When the water dispenser output decreases. | |
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| • When the ice cubes are smaller than normal. | |
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| Low house water supply pressure. | The water pressure must be between 20 and 125 | |
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| psi on models without a water filter and between 40 | |
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| and 125 psi on models with a water filter. | |
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| If the problem persists, it may be necessary to | |
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| contact a plumber. | |
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| Reverse Osmosis filtration system is used. | Reverse osmosis filtration systems can reduce the | |
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| water pressure below the minimum amount and | |
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| result in icemaker issues. (Refer to Water Pressure | |
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| section.) | |
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| Tubing connecting refrigerator to house | The tubing can kink when the refrigerator is moved | |
| supply valve is kinked. | during installation or cleaning resulting in reduced | |
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| water flow. Straighten or repair the water supply line | |
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| and arrange it to prevent future kinks. | |
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ENGLISH