36SMART DIAGNOSIS
ENGLISH
SMART DIAGNOSIS
Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speak- ing directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to ana- lyze the issue, providing a fast and effective diagnosis.
If you experience problems with your refrigerator, call
Smart Diagnosis cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis.
Using Smart Diagnosis
First, call
1Lock the display. To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.)
2Open the right refrigerator door.
3Hold the mouthpiece of your phone in front of the speak- er that is located on the right hinge of the refrigerator door, when instructed to do so by the call center.
4Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker.
5After you hear three beeps, release the Freezer Tempera- ture button.
6Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis.
NOTE
yFor best results, do not move the phone while the tones are being transmitted.
yIf the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
