Lucent Technologies SLV 9124 Troubleshooting 6

6-1

9124-A2-LB20-00 March 2000

Troubleshooting 6

This chapter includes the following:

HProblem Indicators

HResetting the Unit and Restoring Communication

—Resetting the Unit from the Control Menu

—Resetting the Unit By Cycling the Power

—Restoring Communication with a Misconfigured Unit

HTroubleshooting Management Link Feature

HLMI Packet Capture Utility Feature

—Viewing Captured Packets from the Menu-Driven User Interface

HAlarms

HTroubleshooting Tables

—Device Problems

—Frame Relay PVC Problems

HTests Available

—Test Timeout Feature

HStarting and Stopping a Test

—Aborting All Tests

HPVC Tests

—PVC Loopback

—Send Pattern

—Monitor Pattern

—Connectivity

Contents

Main Page Page i Contents About This Guide 1 About the FrameSaver SLV 9124 2 User Interface and Basic Operation 3 Configuration ii iii 4 Security and Logins 5 Operation and Maintenance iv 6 Troubleshooting 7 Setting Up OpenLane for FrameSaver Devices v 8 Setting Up NetScout Manager Plus for FrameSaver Devices 9 Setting Up Network Health for FrameSaver Devices A Menu Hierarchy B SNMP MIBs and Traps, and RMON Alarm Defaults vi C Connectors, Cables, and Pin Assignments D Technical Specifications E Equipment List Index vii About This Guide Purpose and Intended Audience Document Organization Section Description viii Section Description ix Product-Related Documents Document Number Document Title x Conventions Used Convention Used When Used 1-1 About the FrameSaver SLV 9124 1 SLM Overview 1-2 FrameSaver SLV 9124 Features 1-3 1-4 1-5 Page 2-1 User Interface and Basic Operation 2 2-2 Logging On 2-3 2-4 Main Menu User Interface and Basic Operation 2-5 Screen Work Areas Screen Format Description User Interface and Basic Operation 2-6 Navigating the Screens Keyboard Keys Use the following keyboard keys to navigate within the screen area: Press . . . To . . . 2-7 Function Keys Page 2-9 Selecting a Field Entering Information Page 3-1 Configuration 3 3-2 3-3 Basic Configuration 3-4 Configuration Option Areas 3-5 Accessing and Displaying Configuration Options 3-6 Changing Configuration Options 3-7 Saving Configuration Options 3-8 Minimal Configuration Before Deploying Remote Units Entering System Information and Setting the System Clock 3-9 Setting Up for Trap Dial-Out Setting Up an External Modem for Trap Dial-Out Setting Up Call Directories for Trap Dial-Out 3-10 Setting Up Auto-Configuration 3-11 Selecting a Frame Relay Discovery Mode 3-12 3-13 Automatically Removing a Circuit 3-14 Setting Up Management Setting Up Local Management at the Central Site 3-15 Setting Up So the Router Can Receive RIP Setting Up Service Provider Connectivity at the Central Site 3-16 Setting Up Back-to-Back Operation Changing Operating Mode 3-17 Configuration Option Tables Configuring the Overall System 3-18 Configuring Frame Relay and LMI for the System 3-19 Table 3-1. System Frame Relay and LMI Options (2 of 2) 3-20 Configuring Service Level Verification Options 3-21 Table 3-2. Service Level Verification Options (2 of 2) 3-22 Configuring General System Options 3-23 Table 3-3. General System Options (2 of 2) 3-24 Configuring the Physical Interfaces Configuring the Network Interface 3-25 Table 3-4. Network Physical Interface Options (2 of 4) 3-26 Table 3-4. Network Physical Interface Options (3 of 4) 3-27 Table 3-4. Network Physical Interface Options (4 of 4) 3-28 Configuring the User Data Port 3-29 Table 3-5. Data Port Physical Interface Options (2 of 2) 3-30 Configuring the DSX-1 Interface 3-31 Table 3-6. DSX-1 Physical Interface Options (2 of 2) 3-32 Assigning Time Slots/Cross Connections Assigning Frame Relay Time Slots to the Network Interface 3-33 3-34 Assigning DSX-1 Time Slots to the Network Interface 3-35 3-36 3-37 3-38 Table 3-7. Signaling and Trunk Conditioning Values (2 of 3) Network Side DSX-1 SideMeaning 3-39 Table 3-7. Signaling and Trunk Conditioning Values (3 of 3) Network Side DSX-1 SideMeaning Clearing Assignments 3-40 Configuring Frame Relay for an Interface 3-41 Table 3-8. Interface Frame Relay Options (2 of 3) 3-42 Table 3-8. Interface Frame Relay Options (3 of 3) 3-43 Manually Configuring DLCI Records 3-44 Table 3-9. DLCI Record Options (2 of 3) 3-45 Table 3-9. DLCI Record Options (3 of 3) 3-46 Configuring PVC Connections 3-47 Table 3-10. PVC Connection Options (2 of 2) 3-48 Setting Up Management and Communication Options Configuring Node IP Information 3-49 Table 3-11. Node IP Options (1 of 2) 3-50 Table 3-11. Node IP Options (2 of 2) 3-51 Configuring Management PVCs 3-52 Table 3-12. Management PVC Options (2 of 3) 3-53 Table 3-12. Management PVC Options (3 of 3) 3-54 Configuring General SNMP Management General SNMP Management Table 3-13. General SNMP Management Options 3-55 Configuring Telnet and/or FTP Session Support 3-56 Table 3-14. Telnet and FTP Session Options (2 of 3) 3-57 Table 3-14. Telnet and FTP Session Options (3 of 3) 3-58 Configuring SNMP NMS Security Options 3-59 Configuring SNMP Traps and Trap Dial-Out 3-60 Table 3-16. SNMP Traps and Trap Dial-Out Options (2 of 4) 3-61 Table 3-16. SNMP Traps and Trap Dial-Out Options (3 of 4) 3-62 Table 3-16. SNMP Traps and Trap Dial-Out Options (4 of 4) 3-63 Configuring the Communication Port Communication Port Table 3-17. Communication Port Options (1 of 4) 3-64 Table 3-17. Communication Port Options (2 of 4) 3-65 Table 3-17. Communication Port Options (3 of 4) 3-66 Table 3-17. Communication Port Options (4 of 4) 3-67 Configuring the COM Port to Support an External Modem 3-68 Table 3-18. External Modem (COM Port) Options (2 of 2) 4-1 Security and Logins 4 4-2 Limiting Access Controlling Asynchronous Terminal Access 4-3 4-4 Controlling External COM Port Device Access Controlling Telnet or FTP Access 4-5 Limiting Telnet Access 4-6 Limiting FTP Access 4-7 Limiting Telnet or FTP Access Over the TS Management Link 4-8 Controlling SNMP Access Disabling SNMP Access 4-9 Assigning SNMP Community Names and Access Levels 4-10 Limiting SNMP Access Through IP Addresses 4-11 Creating a Login 4-12 Modifying a Login Deleting a Login 5-1 Operation and Maintenance 5 5-2 Displaying System Information 5-3 Viewing LEDs and Control Leads FrameSaverSLV 5-4 LED Descriptions 5-5 Table 5-2. Network and DSX-1 Interface LEDs Table 5-3. User Data Port LED 5-6 Control Lead Descriptions 5-7 Device Messages 5-8 Table 5-5. Device Messages (2 of 5) 5-9 Table 5-5. Device Messages (3 of 5) 5-10 Table 5-5. Device Messages (4 of 5) 5-11 Table 5-5. Device Messages (5 of 5) 5-12 Status Information 5-13 System and Test Status Messages 5-14 5-15 Table 5-7. Health and Status Messages (2 of 4) 5-16 Table 5-7. Health and Status Messages (3 of 4) 5-17 5-18 Table 5-8. Test Status Messages (2 of 2) 5-19 Network LMI-Reported DLCIs Status 5-20 Table 5-9. Network LMI-Reported DLCIs Status Field Status What It Indicates 5-21 PVC Connection Status 5-22 Table 5-10. PVC Connection Status (2 of 2) Field What It IndicatesStatus 5-23 Time Slot Assignment Status 5-24 5-25 Performance Statistics 5-26 Clearing Performance Statistics 5-27 Service Level Verification Performance Statistics 5-28 Table 5-11. Service Level Verification Performance Statistics (2 of 2) 5-29 DLCI Performance Statistics 5-30 Table 5-12. DLCI Performance Statistics (2 of 2) 5-31 Frame Relay Performance Statistics 5-32 Table 5-13. Frame Relay Performance Statistics (2 of 3) 5-33 Table 5-13. Frame Relay Performance Statistics (3 of 3) 5-34 ESF Line Performance Statistics NOTES: 5-35 5-36 The following performance statistics are collected for ESF line conditions: 5-37 FTP File Transfers 5-38 5-39 Upgrading System Software 5-40 Determining Whether a Download Is Completed Changing Software 5-41 Transferring Collected Data Page 6-1 Troubleshooting 6 6-2 Problem Indicators 6-3 Resetting the Unit and Restoring Communication Resetting the Unit from the Control Menu Resetting the Unit By Cycling the Power 6-4 Restoring Communication with a Misconfigured Unit 6-5 Troubleshooting Management Link Feature LMI Packet Capture Utility Feature 6-6 Viewing Captured Packets from the Menu-Driven User Interface 6-7 Alarms 6-8 Table 6-1. Alarm Conditions (2 of 6) 6-9 Table 6-1. Alarm Conditions (3 of 6) 6-10 Table 6-1. Alarm Conditions (4 of 6) 6-11 Table 6-1. Alarm Conditions (5 of 6) 6-12 Table 6-1. Alarm Conditions (6 of 6) 6-13 Troubleshooting Tables Device Problems Table 6-2. Device Problems (1 of 2) Symptom Possible Cause Solutions 6-14 Table 6-2. Device Problems (2 of 2) Symptom SolutionsPossible Cause 6-15 Frame Relay PVC Problems Table 6-3. Frame Relay PVC Problems Symptom Possible Cause Solutions 6-16 Tests Available Test Timeout Feature 6-17 Starting and Stopping a Test Page 6-19 PVC Tests 6-20 PVC Loopback Send Pattern 6-21 Monitor Pattern Connectivity 6-22 Physical Tests 6-23 Line Loopback 6-24 Payload Loopback 6-25 Repeater Loopback 6-26 DTE Loopback 6-27 Send Line Loopback 6-28 Data Channel Loopbacks on a Frame Relay Link 6-29 Send Remote Line Loopback 6-30 Send and Monitor Pattern Tests 6-31 IP Ping Test " 6-32 Lamp Test 7-1 Setting Up OpenLane for FrameSaver Devices 7 OpenLane Support of FrameSaver Devices 7-2 Setting Up the OpenLane SLM System Setting Up FrameSaver SLV Support 8-1 Setting Up NetScout Manager Plus for FrameSaver Devices 8 8-2 Before Getting Started 8-3 Configuring NetScout Manager Plus 8-4 Adding FrameSaver SLV Units to the NetScout Manager Plus Network 8-5 Verifying Domains and Groups 8-6 Correcting Domains and Groups 8-7 8-8 Adding SLV Alarms Using a Template 8-9 Editing Alarms 8-10 8-11 Adding SLV Alarms Manually 8-12 8-13 Creating History Files 8-14 8-15 Installing the User-Defined History Files 8-16 Monitoring a DLCIs History Data Page 8-18 Monitoring the Agent Using NetScout Manager Plus 8-19 8-20 Statistical Windows Supported 9-1 Setting Up Network Health for FrameSaver Devices 9 9-2 Installation and Setup of Network Health 9-3 Discovering FrameSaver Elements 9-4 Configuring the Discovered Elements 9-5 Grouping Elements for Reports 9-6 Generating Reports for a Group About Service Level Reports About At-a-Glance Reports 9-7 About Trend Reports Reports Applicable to SLV Devices 9-8 9-9 Page Page Menu Hierarchy A-2 Menu Hierarchy System and Test Status Identity LMI Reported DLCIs A-3 Auto-Configuration System Information Administer Logins Load Configuration from: Page B-1 SNMP MIBs and Traps, and RMON Alarm Defaults B B-2 MIB Support Downloading MIBs and SNMP Traps B-3 System Group (mib-2) FrameSaver Units sysDescr (system 1) FrameSaver Units sysObjectID (system 2) B-4 Interfaces Group (mib-2) Paradyne Indexes to the Interface Table (ifTable) B-5 NetScout Indexes to the Interface Table (ifTable) B-6 Standards Compliance for SNMP Traps B-7 Trap: warmStart Trap: authenticationFailure B-8 Traps: linkUp and linkDown B-9 Table B-6. linkUp and linkDown Variable-Bindings (1 of 2) Interface Variable-Bindings Possible Cause B-10 Table B-6. linkUp and linkDown Variable-Bindings (2 of 2) Interface Possible CauseVariable-Bindings B-11 Traps: enterprise-Specific B-12 B-13 B-14 Traps: RMON-Specific B-15 RMON Alarm and Event Defaults B-16 Physical Interface Alarm Defaults B-17 Frame Relay Link Alarm Defaults B-18 B-19 DLCI Alarm Defaults Paradyne Area B-20 DLCI Alarm Defaults NetScout Area B-21 B-22 Object ID Cross-References (Numeric Order) B-23 Table B-14. History OID Cross-Reference (1 of 4) Object ID (OID) 1Item MIB/Tag B-24 Table B-14. History OID Cross-Reference (2 of 4) B-25 Table B-14. History OID Cross-Reference (3 of 4) B-26 Table B-14. History OID Cross-Reference (4 of 4) See Table B-15 on page B-27 for an RMON alarm OID cross-reference. B-27 Table B-15. Alarm OID Cross-Reference (1 of 2) Object ID (OID) Item MIB/Tag B-28 Table B-15. Alarm OID Cross-Reference (2 of 2) Object ID (OID) MIB/TagItem C-1 Connectors, Cables, and Pin Assignments C Rear Panel C-2 COM Port Connector C-3 LAN Adapter Converter and Cable C-4 Standard EIA-232-D Crossover Cable C-5 C-6 Port 1 Connector C-7 Standard V.35 Straight-through Cable Standard V.35 Crossover Cable C-8 T1 Network Cable (Feature No. 3100-F1-500) Canadian T1 Line Interface Cable (Feature No. 3100-F1-510) C-9 DSX-1 Connector DSX-1 Adapter (Feature No. 9008-F1-560) Page D-1 Technical Specifications D Table D-1. FrameSaver SLV 9124 Technical Specifications (1 of 2) Specification Criteria Technical Specifications D-2 Table D-1. FrameSaver SLV 9124 Technical Specifications (2 of 2) Specification Criteria E-1 Equipment List E Equipment See page E-2 for cables you can order. Description Model/Feature Number Equipment List E-2 Cables This table lists cables you can order. Description Part Number Feature Number IN-1 Index Numbers A B C D IN-3 E IN-4 F G H I K M IN-6 N O P IN-7 Q R IN-8 S IN-9 T IN-10 U V W Y