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Customer Assistance

6.Your authorized dealer's name and location

7.The nature of your problem and/or cause of dissatisfaction.

The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of your authorized dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting procedures in this manual, your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will

advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our authorized dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting procedures in this manual, your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our authorized dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of it's authorized dealers (that all

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(OLD=2005 B-Series fus Owners Guide (post-2002-fmt) 2nd Printing (#24721) (Nov-24-2004 11:18:53))

(NEW=2006 B-Series fus Owners Guide (post-2002-fmt) 2006 MBS CNE (#NoEntry) (Apr-12-2005 14:48:18)) 2006 B-Series(mbs), Owners Guide (post-2002-fmt)(own2002), Market: USA (fus)

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Mazda 4WD manual Mediation/Arbitration Program, Canadian Motor Vehicle Arbitration Plan Camvap