TROUBLESHOOTING GUIDE
| Check the following before requesting service: |
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| SYMPTOM |
| POSSIBLE CAUSE |
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| POSSIBLE SOLUTION |
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| POWER |
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| No power. |
| The AC power cord is not |
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| Connect the AC power cord to |
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| connected. |
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| the AC outlet. |
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| TV BROADCAST RECEPTION |
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| Poor or no picture. |
| TV station experiencing problems. |
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| Try another channel. |
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| Picture control is not adjusted. |
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| Check picture control adjustments. |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| Antenna/CATV connector is not connected. |
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| Check CATV connection or VHF/UHF antenna. |
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| Picture wobbles or drifts. |
| TV station experiencing problems. |
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| Try another channel. |
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| Cable TV channel is scrambled. |
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| A Cable box needs to be used (if desired). |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| No CATV reception. |
| CATV connected improperly or not connected. |
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| Check all CATV connections. |
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| AIR/CABLE option set to AIR. |
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| Set AIR/CABLE option to CABLE. |
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| Cable TV service interrupted. |
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| Contact your Cable TV company. |
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| No reception above ch13. |
| AIR/CABLE option set to AIR. |
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| Set AIR/CABLE option to CABLE. |
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| TV station experiencing problems. |
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| Try another channel. |
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| Poor or no sound. |
| MUTE button is pressed. |
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| Press MUTE button again. |
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| Possible local interference. |
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| Check for source of reception disturbance. |
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| Antenna/CATV connector is not connected. |
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| Check CATV connection or VHF/UHF antenna. |
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| Volume is set to minimum. |
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| Increase volume. |
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| TV shuts off. |
| TV station stopped broadcasting. |
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| Tune to a new channel. |
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| Sleep Timer is set. |
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| Set Sleep Timer to Off. |
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| Closed Captioning not |
| TV signal is weak. |
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| Check CATV or VHF/UHF antenna connection. |
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| TV station experiencing problems or |
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| Try another channel. |
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| working. |
| program tuned is not closed captioned. |
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| REMOTE CONTROL |
| Closed Captioning not turned on. |
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| Turn Closed Captioning on. |
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| Distance is too far or too much |
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| Operate within 15 feet or reduce |
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| Remote control does |
| light in the room. |
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| the light in the room. |
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| There is an obstacle in the path of the beam |
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| Clear the path of the beam and/or aim the remote |
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| not operate. |
| or remote is not aimed at the sensor. |
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| at the sensor. |
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| The batteries are weak or installed incorrectly. |
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| Replace the batteries or install correctly. |
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| PARENTAL CONTROL (V |
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| Turn |
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| Parental control |
| News or sports event being broadcast. |
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| Parental Control does not work with news or |
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| protection is not |
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| sporting events. |
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| working properly. |
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| Ratings not set. |
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| Set ratings as desired. |
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37
