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Trouble Shooting Guide

The following guide is for reference purposes only. Contact a Metrologic

representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the

limited warranty terms.

All Interfaces

MS9500 Series Troubleshooting Guide

Symptoms Possible Causes Solution
No LEDs, beep
or laser No power is being supplied
to the scanner
Check transformer, outlet and
power strip. Make sure the
cable is plugged into the
scanner
No LEDs, beep,
or laser No power is being supplied
to the scanner from host
Some host systems cannot
supply enough current to power
Voyager. A power supply may
be needed.
3 Beeps on
power up Non-volatile RAM failure
Contact a Metrologic
Representative, if the unit will
not hold the programmed
configuration
Continuous razz
tone on power up RAM or ROM failure Contact a Metrologic
Representative, if the unit will
not function
Razz tone and
green LED flash
at power up VLD failure Contact a Metrologic
Representative
Razz tone, red
and green LEDs
flash at power up
Scanning mechanism
failure Contact a Metrologic
Representative
Unit scans,
Communicates
and beeps twice
Same symbol timeout set
too short Adjust same symbol timeout for
a longer time