Trouble Shooting Guide
The following guide is for reference purposes only. Contact a Metrologic representative at
All Interfaces
MS9500 Series Troubleshooting Guide
Symptoms | Possible Causes | Solution |
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| Check transformer, outlet and |
No LEDs, beep | No power is being supplied | power strip. Make sure the |
or laser | to the scanner | cable is plugged into the |
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| scanner |
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No LEDs, beep, or laser
No power is being supplied to the scanner from host
Some host systems cannot supply enough current to power Voyager. A power supply may be needed.
3 Beeps on power up
Contact a Metrologic Representative, if the unit will not hold the programmed configuration
Continuous razz tone on power up
RAM or ROM failure
Contact a Metrologic Representative, if the unit will not function
Razz tone and green LED flash at power up
VLD failure
Contact a Metrologic Representative
Razz tone, red and green LEDs flash at power up
Scanning mechanism failure
Contact a Metrologic Representative
Unit scans, Communicates and beeps twice
Same symbol timeout set too short
Adjust same symbol timeout for a longer time
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