Troubleshooting Guide (continued)

Symptoms

Possible Causes

Solution

The unit scans the

 

Make sure the scanner is configured

bar code but there

Configuration is not correct

for the appropriate mode. Check

is no data

 

internal jumper

 

 

 

 

 

 

 

 

Make sure that the proper PC type

The unit scans but

 

AT, PS2 or XT is selected. Verify

the data is not

Configuration is correct

correct country code and data

correct

 

formatting are selected. Adjust inter-

 

 

character delay symptom

 

 

 

 

 

 

The unit is

 

Increase interscan code delay

 

setting. Adjust whether the F0 break

transmitting each

Configuration is not correct

is transmitted. It may be necessary

character twice

 

 

to try this in both settings

 

 

 

 

 

 

 

 

Alpha characters

Computer is in Caps Lock

Enable Caps Lock detect setting of

show as lower

the scanner to detect whether the

mode

case

PC is operating in Caps Lock

 

 

 

 

 

 

 

Everything works

These characters may not

Try operating the scanner in Alt

except for a couple

be supported by that

mode

of characters

country’s key look up table

 

 

 

 

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Image 32
Metrologic Instruments MS9500 manual Unit scans