32
TROUBLESHOOTING GUIDE
Symptoms Possible Causes Solution
The scanner
scans the bar
code but there
is no data.
Make sure the scanner is
configured for the appropriate
mode.
The scanner
scans but the
data is not
correct.
Make sure that the proper PC type
AT, PS2 or XT is selected. Verify
correct country code and data
formatting are selected. Adjust
inter-character delay symptom.
The scanner is
transmitting
each character
twice.
The scanner
configuration is not
correctly.
Increase the interscan code delay
setting. Adjust whether the F0
break is transmitted. It may be
necessary to try this in both
settings.
Alpha
characters show
as lower case
characters.
The computer is in
Caps Lock mode.
Enable the Caps Lock detect
setting of the scanner to detect
whether the PC is operating in
Caps Lock.
Everything
works except for
a couple of
characters.
These characters
may not be supported
by that country’s key
look up table.
Try operating the scanner in Alt
mode.
Com port at the host
is not working or
configured properly
Check to make sure that the baud
rate, parity of the scanner, and the
communication port match. Check
to make sure the configuration is
looking for RS232 data.
The scanner
powers-up OK
and scans OK
but does not
communicate
properly with
the host. The cable is not
connected to the
proper com port.
Check to make sure the
communication cable is securely
connected to the host and cradle
and that the cable is connected to
the correct com port on the host.
The host is
receiving data
but the data
does not look
correct.
The cradle and host
may not be
configured for the
same interface
parameters.
Check that the cradle and the host
are configured for the same
interface parameters