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Microsoft GZA-00006 manual Connectivity issues, Database issues, Mail and other issues, 141

Models: GZA-00006

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Office 2008 Troubleshooting

•When you try to change the category of a meeting by opening the meeting in Microsoft Entourage 2008, the category is not saved when you accept the changes (KB946959)

Connectivity issues

•Entourage 2008 for Mac may lose the connection to your e-mail account on an Exchange Server (KB947699)

•You cannot connect to your mailbox on Exchange Server when you use Entourage for Mac (KB931350)

Database issues

•You receive an error message in Entourage 2008 for Mac that states that the database is damaged or cannot be accessed, or an error 4362 occurred (KB969291)

Mail and other issues

•Private folders are unexpectedly visible after you assign delegate permissions in Entourage 2008 for Mac (KB948777)

•You receive a "forbidden" error message when you try to send e-mail in Entourage for Mac (KB884987)

•E-mail messages that have picture attachments may not have the corresponding attachment icon in the Attachment column in Entourage for Mac (KB842877)

•The mailbox rule actions are not applied to mailing list messages in Entourage for Mac (KB842876)

•You cannot use the Office 2008 Setup Assistant to import identities into Entourage 2008 for Mac from Office X for Mac or from Office 2001 for Mac (KB949919)

•You experience some issues when you use Entourage 2008 for Mac after you use the Time Machine backup tool (KB946961)

•How to create a rule that automatically replies to incoming e-mail messages that you receive when you are unavailable in Entourage for Mac (KB912161)

•You receive duplicate e-mail messages when you use Entourage 2004 or Entourage 2008 for Mac (KB969825)

•All data is missing when you start Entourage for Mac (KB970509)

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Microsoft GZA-00006 manual Connectivity issues, Database issues, Mail and other issues, 141

Contents

Microsoft Office 2008 for Mac Administrator Guide Page Table of contents 100 118 Documentation Roadmap Introducing Office 2008 for MacIntended Audience Office 2008 Evaluation How Office 2008 delivers business valueChallenges and solutions Office 2008 Evaluation Office 2008 Evaluation Office Whats new in OfficeWhats new for the IT professional Entourage Intuitive user interfaceDocumentation support Support for compliance with managed e-mail foldersKerberos authentication Support for Exchange Web ServicesClient certificate-based authentication Junk e-mail filtering and phishing detectionImproved smart card support Unsafe attachment blockingImproved S/MIME support Html protectionShare documents across platforms New features available throughout Office 2008 for MacWhats new for the end user Add preformatted elements in just a few clicksUse designer-quality SmartArt graphics Access the most-used tools quickly and easilyUse new designer-quality chart templates Create professional-looking documents New features in WordAutomate commonly performed tasks Use improved mail merge New features in ExcelUse improved notebook layout view Use improved tools for writing formulas Create professional-looking chartsNew features in PowerPoint Use more rows and columnsCustomize presentation layouts New features in EntourageChoose from the new custom-designed table styles Keep e-mail more secure and reduce spamFind information quickly Prioritize and manage timeCreate Out of Office messages Compare versions of Office for Mac Schedule meetings with the new and improved calendarFeatures that are found in multiple Office applications Features Office 2001 2004 2008 Office 2008 EvaluationEntourage Features Office 2001 2004 2008 Office 2008 Evaluation Word Excel PowerPoint Feature is included Feature is not includedOffice 2008 system requirements Component Minimum requirementDeployment methods for Office About Microsoft Volume Licensing programsPlanning a deployment Installing retail copies on individual computers Deployment methods for Office 2008 preferences Setup sequence of events Stage 1 Using Microsoft Office Installer Easy Install Custom InstallPage Stage 2 Using the Office Setup Assistant Planning for Office 2008 product updates Planning your e-mail system Deploying updates from a central locationAllowing users to perform updates independently Page Server-side software requirements Windows on a ImplementedOutlook for Implemented Planning for Entourage Default ports for EntourageDefault port Used for Exchange Server and related requirements for Entourage Server type RequirementComputer Requirements How the Account Setup Assistant works How e-mail rules work in Entourage Fields in Outlook for Type of contact information Entourage Computer YesHow Entourage 2008 works with free/busy data Entourage 2008 feature Exchange 2007 2003 2000 Managed foldersImplemented Entourage 2008? FeatureDifferences between Entourage 2008 and Outlook Implemented Outlook 2007?Mail rules work in Entourage Planning Entourage security Authentication and security in the WebDAV environmentFeature Implemented Entourage 2008? Outlook 2007? Ntlm Authentication Type Description Method Authenticating Server Set the options to control external program access Configure external program access to EntourageCustomize Entourage 2008 attachment settings Create a supplementary Attachment Policy .plist file Digital certificate requirement is Enable Secure Sockets Layer Enable password encryption for POP and Imap accountsEnable Smtp authentication Enable Smtp authentication in EntourageEnable SSL for an account in Entourage For this Do this Account typeObtaining digital certificates Installing root certificatesHow users manage digital certificates in Entourage Plan for limiting junk e-mail Installing root certificate in Mac OSInstalling root certificate in Mac OS X Office 2008 Planning Smart card support Using Entourage 2008 with ISA Server and AdamSmart card features in Entourage Using Entourage 2008 with Kerberos authentication Kerberos authentication and EntourageKerberos authentication for administrators Planning content management Planning to use Office 2008 with related Microsoft productsPlanning site and content security List permission Description List permissions for read-only or limited accessPermission Description Level Site permissions for read-only or limited access Site permission DescriptionWorking with external data sources in Excel Query type DescriptionPlan a strategy to control access to workbooks Working with macrosCreating the installation image Deploying Office 2008 applicationsInstallation by using Apple Remote Desktop Install Office 2008 by using Apple Remote DesktopClick Show Package Contents Installing Office 2008 from a NetBoot image Install Office 2008 from a NetBoot imageInstallation from a file server Prepare a user computer for installation of OfficeInstall Office 2008 from a file server Install a customized version of Office Create a network installation point Install Office 2008 for MacInstall the latest updates Package the new imageOffice Install Destination Component Deploy the updated image of Office Copy the new image to a shared locationConfiguring Word 2008 preferences Configuring and deploying Office 2008 preferencesConfiguring Office 2008 application preferences Setting the default font for new documentsUsing add-ins Setting default storage locationsSetting default spelling and grammar options Configuring Excel 2008 preferencesConfiguring PowerPoint 2008 preferences Setting default spelling options Configuring Entourage 2008 preferences Setting security options Configuring AutoUpdate for OfficeSetting calendar options Setting Spotlight optionsTo add Do this Location Office 2008 preference file locations for deploymentType of .plist preference file Deploying preferences by using Workgroup Manager Deploying Office 2008 preferencesDeploying preferences using Apple Remote Desktop Configuring Office 2008 applicationsConfiguring Exchange accounts in Entourage Preparing the infrastructure Configuring an Exchange account in Entourage Set up an Exchange account automaticallyTo set up an account that Do this Uses Click the arrow next to New , and then click Exchange Configuring Office 2008 for multiple languages Maintaining Entourage Enabling Japanese-specific formatting and editing featuresEnabling European language features Verifying database integrity100 Rebuilding the Entourage databaseVerify the integrity of the Entourage database 101 Compacting and backing up the Entourage databaseRebuild the Entourage database Compact and back up the database System preference setting DescriptionManaging Mac OS X system preferences 102Distributing Office 2008 product updates 103Understanding security threats Distribute Office 2008 product updatesPlanning for security in Office 104Privacy threats 105106 Document threatsCode threats Best practice Consideration Best practices for a security-enhanced environmentExternal threats 107108 Preferences, see Deploy Office 2008 security preferencesDatabase, see Compacting and backing up the Entourage 109 Entourage 2008, see Default ports for Entourage 2008Mac OS X passwords Mac OS X firewall Privacy option Description Configuring and deploying security settings for OfficeConfigure privacy options in Office 110111 Configure preference settings for CeipSet privacy options in Word 112 Set privacy options in PowerPointSet privacy options in Excel 113 Configure document protection settings in OfficeConfigure password protection in Word 114 Configure security settings for macros in ExcelConfigure password protection in Excel Deploy Office 2008 security preferences Mac OS X passwordsMac OS X security Mac OS X firewallAbout phishing detection in Entourage Messaging referenceAbout Project Center 116About public folders 117118 About delegation and sharingPermission Activities that a sharing user can perform Level 119 About data synchronizationPermission Activities a delegate can perform Level Entourage item Other application Sync ServicesMicrosoft Exchange Server 120121 Entourage items that synchronize with the Exchange serverEntourage Exchange server Type Difference between Outlook and Entourage Information 122Use 123124 About Open XML FormatsApplication File Type File Name Description Extension 125 Attachment file types in Entourage 126127 Mac OS file typesMac OS file type Description File name extensions Mime content typesMime content types Description File name extension Description129 130 131 132 133 Issue 134135 SolutionMitigations 136 137 Known issues for installation and removal of OfficeDock icons are not installed during a remote installation 138 See also 139Cause Troubleshooting EntourageCalendar issues 140Mail and other issues Connectivity issuesDatabase issues 141