| Problem solving guide | |
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General problems with the washing machine | ||
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Problem | Cause and remedy | |
The machine shakes | The machine feet are not level. | |
during the spin cycle. | Level the machine and adjust the feet correctly. | |
The laundry has not | The machine detected an imbalance during the final | |
been spun properly and | spin cycle and reduced the spin speed automatically. | |
is still wet. | Include both large and small items in the load as | |
| this will give better distribution during spinning. | |
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Strange pump noises | This is not a fault. | |
can be heard. | These slurping noises occur at the end of the pump | |
| sequence as a normal part of operation. | |
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Large amounts of de‐ | The water pressure is too low. | |
tergent residue remain | Clean the water inlet filter. | |
in the detergent dis‐ | It may be useful to select the Water plus option. | |
penser drawer. |
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Powder detergent used in conjunction with water | ||
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| softeners tends to become sticky. | |
| In future, add washing powder into the dispenser | |
| drawer first, and then add the water softener. | |
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Fabric conditioner is | The siphon tube is not correctly positioned or is clog‐ | |
not completely dis‐ | ged. | |
pensed or too much | Clean the siphon, see "Cleaning and care - Clean‐ | |
water remains in the | ing the detergent dispenser drawer". | |
compartment. |
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The display is dark. | The display has switched off automatically to save | |
| energy (Standby mode). | |
| Press a button. Standby comes to an end. | |
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