Problem solving guide
The door will not open
Problem | Cause and remedy |
The door cannot be | The drum is locked during a programme. |
pulled open during a | Press the Start/Stop button. |
programme. | Use the sensor to select Cancel programme or |
| Add laundry. |
| The door will unlock and you will be able to pull it |
| open. |
| There is still water in the drum and the machine is un‐ |
| able to drain. |
| Clean the drain filter and the drain pump as de‐ |
| scribed in "Opening the door in the event of a |
| blocked drain outlet and/or power failure". |
| The water level in the drum is too high. |
| Cancel the programme. The water will be pumped |
| away. |
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|
Comfort cooling | For safety reasons the drum door cannot be opened if |
appears in the display | the suds temperature is higher than 55°C. |
after a programme has | Wait until the temperature in the drum has de‐ |
been cancelled. | creased and the message has gone out in the dis‐ |
| play. |
|
|
The following appears | The door lock has jammed. |
in the display: | Call the Service Department. |
Service Door release |
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