Troubleshooting
Repairs to electrical appliances should only be carried out by a qualified professional. Work performed by unqualified persons can place the user at considerable risk of harm.
What should I do if ...
... the cooktop or the cooking zones cannot be switched on?
Check whether:
–the cookware is suitable.
–the safety lock is activated.
If so,
–the fuses or breakers were tripped.
If none of the above is the case, disconnect the appliance from the electrical supply for about 1 minute. To do this:
–switch off the relevant circuit breakers or unscrew the fuses all the way from the sockets.
If after resetting the circuit breakers or replacing the fuses in their sockets the appliance will still not operate, call an electrician or customer service.
... If there is a smell or vapor formed when a new appliance is switched on:
The smell and any vapors given off do not indicate a faulty connection or defective appliance, and are not hazardous to health.
... The cooking area can be switched on and settings selected, but the cooking zones do not heat up.
Check whether the appliance is still in demonstration mode (see "Programming").
... A ß appears in a cooking zone display.
Check whether:
–the empty cooking zone was inadvertently switched on without cookware on it.
–that the cookware being used is suitable for use on an induction zone and is sufficiently large (see "Cookware").
... a single cooking zone or the entire cooktop has automatically switched off?
The safety
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