Frequently asked questions
General problems with the washer
Issue | Possible cause | Solution |
The washer shakes during | – The four feet are | – Level the machine (see |
the spin cycle. | not resting evenly | Installation Instructions). |
| on the floor. |
|
| – The floor is not | – It is recommended that |
| properly reinforced. | the machine is installed |
|
| on a concrete base. |
There are unusual sounds | There is no fault. Lapping sounds at the beginning | |
coming from the drain | and end of the pump process are normal. | |
pump. |
|
|
Large amounts of | – The water pressure | – Check and clean the |
detergent residue remain | is too low. | filters in the water inlet |
in the dispenser drawer. |
| hoses. |
| – Water softening | – Clean the detergent |
| detergent additives | drawer. In the future add |
| tend to clump. | the detergent first and |
|
| then the water softener |
|
| to the compartment. |
The fabric softener is not | The siphon tube is | Clean the siphon tube, see |
completely dispensed or | either incorrectly | "Cleaning and care - |
too much water remains | positioned or | Cleaning the detergent |
in the § compartment. | clogged. | drawer". |
The display shows a | A different language | Select the desired |
foreign language. | was selected under | language. The flag symbol |
| "Settings J". | leads you to the setting. |
|
|
|
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