Mitel 5330/5340 IP Phones - User Guide
Call Handling
Hold
To place a call on Hold, do one of the following:
•Press 
(HOLD).
•Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call.
Note: You can only retrieve a call from hold when the phone is idle.
To retrieve a call from Hold, do one of the following:
•Lift the handset and press the flashing line.
•Press the flashing indicator.
To retrieve a call from Hold at another phone, do one of the following:
•Press the flashing line key.
•Dial the appropriate feature access code and the number of the station that placed the call on Hold.
Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:
•Press 
(MUTE). The 
(MUTE) light turns ON.
To turn Mute off and return to the conversation:
•Press 
(MUTE). The 
(MUTE) light turns OFF.
Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.
Transfer
To transfer an active call:
1.Press 
(TRANS/CONF).
2.Dial the number of the third party.
3.Do one of the following:
•To complete the Transfer, hang up.
•To announce the Transfer, wait for an answer, consult, and hang up.
•To cancel the Transfer, press 
(CANCEL).
To transfer an active call during headset operation:
1.Press 
(TRANS/CONF).
2.Dial the number of the third party.
3.To complete the Transfer, press the Release feature key.
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