Mitel 5330, 5340, 5320 Displaying Queue Status, When You Need To Know Your Groups Queue Status

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

Displaying Queue Status

Agents may access the following queue-status information about their Group:

∙the number of active Agents in the Group

∙the number of calls waiting for the Group (queue)

∙the length of time that the longest call has been waiting for the Group.

Note: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not considered active Agents for the purpose of Queue Status.

When You Need To Know Your Group's Queue Status

∙If your set is programmed with a Generic Group Queue Status Feature Key, press the key.

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