ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Personal Directory
Your Extension Number: ____________________
Your Agent I.D. Number: ____________________
Your User PIN (ACD hot desk agents only): ___________________
Your Supervisor’s Extension Number: ________________
Your Group Name/Number: ___________________
Use this table to record your frequently used numbers.
Name | Number |
Use this table to record the feature access codes you are most likely to need on your telephone.
Feature | Access Code |
Auto Answer
Do Not Disturb
Headset Operation
Make Busy
Group Presence - Leave Group
Group Presence – Join Group
Group Presence - Leave All ACD Groups
Group Presence - Join All ACD Groups
Group Presence - Leave Group Third Party
Group Presence - Join Group Third Party
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