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manual The 5340 IP Phone, ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Models:
5330
5320
5340
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Install
Using and Canceling the Work Timer
Adjust the viewing angle
Ring/Message Indicators
How to
What is
Taking a Break from Calls Make Busy Feature
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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
The 5340 IP Phone
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Contents
MITEL
COMMUNICATIONS DIRECTOR PLATFORM
ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?
ACD AGENT FEATURES AND CAPABILITIES
TIPS FOR YOUR COMFORT AND SAFETY
ABOUT THIS GUIDE
Taking a Break from Calls Make Busy Feature
Group Presence
Visual Indications
Audible Indications
What is Automatic Call Distribution ACD?
About this Guide
About Your Mitel 5320 IP Phone
The 5320 IP Phone
About Your Mitel 5330/5340 IP Phones
The 5330 IP Phone
The 5340 IP Phone
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Function
Elements of Your Phone
Feature
Ring/Message Indicators
For Users on Resilient MCD Systems
Mitel Line Interface Module
When indicator is
Tips for Your Comfort and Safety
Adjust the viewing angle
Dont cradle the handset
Protect your hearing
About ACD Agent Hot Desking
ACD Agent Features and Capabilities
What are Agent Groups?
ACD Express Agents
To log in as a hot desk ACD agent or ACD Express agent
Logging In
To log in as a traditional agent
Displaying Agent Log-In Information
Logging Out
1. Press SuperKey
To log out
Using the Auto Answer Feature
To activate the Auto Answer feature 1. Press SuperKey
To deactivate the Auto Answer feature
Answering Calls
Using a Headset
Installing a Headset no Feature Control Switch
To install the headset for your use
To return to handset operation
Handling Calls with a Headset no Feature Control Switch
Installing a Headset with Feature Control Switch
To answer a call when Auto Answer is disabled
To hang up
Using and Canceling the Work Timer
Handling Calls with a Headset with Feature Control Switch
To mute the headset microphone
To answer a call when Auto Answer is disabled
Taking a Break from Calls Make Busy Feature
To activate the Make Busy feature 1. Press Superkey
To deactivate the Make Busy feature 1. Press Superkey
Activating Make Busy
Group Presence
To join an ACD group
To leave an ACD group
To join all ACD groups
To change another group members presence status
Visual Indications
Audible Indications
When You Need To Know Your Groups Queue Status
Displaying Queue Status
Personal Directory
Your Extension Number
Your Agent I.D. Number
Your User PIN ACD hot desk agents only
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
