| Table of Contents |
ABOUT THIS GUIDE | 1 |
WHAT IS AUTOMATIC CALL DISTRIBUTION (ACD)? | 1 |
ABOUT YOUR MITEL 5320 IP PHONE | 2 |
ABOUT YOUR MITEL 5330/5340 IP PHONES | 3 |
Elements of Your Phone | 5 |
Ring/Message Indicators | 6 |
For Users on Resilient MCD Systems | 6 |
Mitel Line Interface Module | 6 |
TIPS FOR YOUR COMFORT AND SAFETY | 7 |
Don't cradle the handset! | 7 |
Protect your hearing | 7 |
Adjust the viewing angle | 7 |
ACD AGENT FEATURES AND CAPABILITIES | 8 |
What are Agent Groups? | 8 |
About ACD Agent Hot Desking | 8 |
ACD Express Agents | 9 |
Logging In | 10 |
Displaying Agent | 11 |
Logging Out | 11 |
Answering Calls | 12 |
Using the Auto Answer Feature | 12 |
Activating Auto Answer | 12 |
Deactivating Auto Answer | 12 |
Using a Headset | 13 |
Installing a Headset (no Feature Control Switch) | 13 |
Handling Calls with a Headset (no Feature Control Switch): | 14 |
Installing a Headset with Feature Control Switch | 14 |
Handling Calls with a Headset (with Feature Control Switch): | 15 |
Using and Canceling the Work Timer | 15 |
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