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manual ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Models:
5330
5320
5340
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Install
Using and Canceling the Work Timer
Adjust the viewing angle
Ring/Message Indicators
How to
What is
Taking a Break from Calls Make Busy Feature
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ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
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Contents
ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES
COMMUNICATIONS DIRECTOR PLATFORM
MITEL
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
ACD AGENT FEATURES AND CAPABILITIES
WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?
TIPS FOR YOUR COMFORT AND SAFETY
ABOUT THIS GUIDE
Group Presence
Taking a Break from Calls Make Busy Feature
Visual Indications
Audible Indications
About this Guide
What is Automatic Call Distribution ACD?
The 5320 IP Phone
About Your Mitel 5320 IP Phone
The 5330 IP Phone
About Your Mitel 5330/5340 IP Phones
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
The 5340 IP Phone
Feature
Elements of Your Phone
Function
For Users on Resilient MCD Systems
Ring/Message Indicators
Mitel Line Interface Module
When indicator is
Adjust the viewing angle
Tips for Your Comfort and Safety
Dont cradle the handset
Protect your hearing
What are Agent Groups?
ACD Agent Features and Capabilities
About ACD Agent Hot Desking
ACD Express Agents
To log in as a traditional agent
Logging In
To log in as a hot desk ACD agent or ACD Express agent
Logging Out
Displaying Agent Log-In Information
1. Press SuperKey
To log out
To activate the Auto Answer feature 1. Press SuperKey
Using the Auto Answer Feature
To deactivate the Auto Answer feature
Answering Calls
Installing a Headset no Feature Control Switch
Using a Headset
To install the headset for your use
To return to handset operation
Installing a Headset with Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
To answer a call when Auto Answer is disabled
To hang up
Handling Calls with a Headset with Feature Control Switch
Using and Canceling the Work Timer
To mute the headset microphone
To answer a call when Auto Answer is disabled
To activate the Make Busy feature 1. Press Superkey
Taking a Break from Calls Make Busy Feature
To deactivate the Make Busy feature 1. Press Superkey
Activating Make Busy
To join an ACD group
Group Presence
To leave an ACD group
To join all ACD groups
Audible Indications
Visual Indications
To change another group members presence status
Displaying Queue Status
When You Need To Know Your Groups Queue Status
Your Extension Number
Personal Directory
Your Agent I.D. Number
Your User PIN ACD hot desk agents only
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
