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Mitel 5320 manual About Your Mitel 5330/5340 IP Phones, The 5330 IP Phone

Models: 5330 5320 5340

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About Your Mitel 5330/5340 IP Phones

ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones

About Your Mitel 5330/5340 IP Phones

The Mitel 5330 and 5340 IP Phones are full-featured, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys; the 5340 IP Phone offers 48 programmable multi-function keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers. The 5330 and 5340 IP Phones also feature a PC Companion application, which is a PC-based desktop programming tool that allows you to easily configure your phone from your Personal Computer (PC).

The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit. Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The 5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

The 5330 IP Phone

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Mitel 5320 manual About Your Mitel 5330/5340 IP Phones, The 5330 IP Phone

Contents

ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES COMMUNICATIONS DIRECTOR PLATFORMMITEL ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones ABOUT THIS GUIDE WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?ACD AGENT FEATURES AND CAPABILITIES TIPS FOR YOUR COMFORT AND SAFETYAudible Indications Taking a Break from Calls Make Busy FeatureGroup Presence Visual IndicationsAbout this Guide What is Automatic Call Distribution ACD?The 5320 IP Phone About Your Mitel 5320 IP PhoneThe 5330 IP Phone About Your Mitel 5330/5340 IP PhonesACD Agent Guide for the Mitel 5320/5330/5340 IP Phones The 5340 IP PhoneFeature Elements of Your PhoneFunction When indicator is Ring/Message IndicatorsFor Users on Resilient MCD Systems Mitel Line Interface ModuleProtect your hearing Tips for Your Comfort and SafetyAdjust the viewing angle Dont cradle the handsetWhat are Agent Groups? ACD Agent Features and CapabilitiesAbout ACD Agent Hot Desking ACD Express Agents To log in as a traditional agent Logging InTo log in as a hot desk ACD agent or ACD Express agent To log out Displaying Agent Log-In InformationLogging Out 1. Press SuperKeyAnswering Calls Using the Auto Answer FeatureTo activate the Auto Answer feature 1. Press SuperKey To deactivate the Auto Answer featureTo return to handset operation Using a HeadsetInstalling a Headset no Feature Control Switch To install the headset for your useTo hang up Handling Calls with a Headset no Feature Control SwitchInstalling a Headset with Feature Control Switch To answer a call when Auto Answer is disabledTo answer a call when Auto Answer is disabled Using and Canceling the Work TimerHandling Calls with a Headset with Feature Control Switch To mute the headset microphoneActivating Make Busy Taking a Break from Calls Make Busy FeatureTo activate the Make Busy feature 1. Press Superkey To deactivate the Make Busy feature 1. Press SuperkeyTo join all ACD groups Group PresenceTo join an ACD group To leave an ACD groupAudible Indications Visual IndicationsTo change another group members presence status Displaying Queue Status When You Need To Know Your Groups Queue StatusYour User PIN ACD hot desk agents only Personal DirectoryYour Extension Number Your Agent I.D. NumberACD Agent Guide for the Mitel 5320/5330/5340 IP Phones