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Mitel
5330, 5340, 5320 manual
Models:
5330
5320
5340
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Install
Using and Canceling the Work Timer
Adjust the viewing angle
Ring/Message Indicators
How to
What is
Taking a Break from Calls Make Busy Feature
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Contents
MITEL
COMMUNICATIONS DIRECTOR PLATFORM
ACD AGENT GUIDE FOR THE MITEL 5320/5330/5340 IP PHONES
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
TIPS FOR YOUR COMFORT AND SAFETY
WHAT IS AUTOMATIC CALL DISTRIBUTION ACD?
ACD AGENT FEATURES AND CAPABILITIES
ABOUT THIS GUIDE
Visual Indications
Taking a Break from Calls Make Busy Feature
Group Presence
Audible Indications
What is Automatic Call Distribution ACD?
About this Guide
About Your Mitel 5320 IP Phone
The 5320 IP Phone
About Your Mitel 5330/5340 IP Phones
The 5330 IP Phone
The 5340 IP Phone
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
Function
Elements of Your Phone
Feature
Mitel Line Interface Module
Ring/Message Indicators
For Users on Resilient MCD Systems
When indicator is
Dont cradle the handset
Tips for Your Comfort and Safety
Adjust the viewing angle
Protect your hearing
About ACD Agent Hot Desking
ACD Agent Features and Capabilities
What are Agent Groups?
ACD Express Agents
To log in as a hot desk ACD agent or ACD Express agent
Logging In
To log in as a traditional agent
1. Press SuperKey
Displaying Agent Log-In Information
Logging Out
To log out
To deactivate the Auto Answer feature
Using the Auto Answer Feature
To activate the Auto Answer feature 1. Press SuperKey
Answering Calls
To install the headset for your use
Using a Headset
Installing a Headset no Feature Control Switch
To return to handset operation
To answer a call when Auto Answer is disabled
Handling Calls with a Headset no Feature Control Switch
Installing a Headset with Feature Control Switch
To hang up
To mute the headset microphone
Using and Canceling the Work Timer
Handling Calls with a Headset with Feature Control Switch
To answer a call when Auto Answer is disabled
To deactivate the Make Busy feature 1. Press Superkey
Taking a Break from Calls Make Busy Feature
To activate the Make Busy feature 1. Press Superkey
Activating Make Busy
To leave an ACD group
Group Presence
To join an ACD group
To join all ACD groups
To change another group members presence status
Visual Indications
Audible Indications
When You Need To Know Your Groups Queue Status
Displaying Queue Status
Your Agent I.D. Number
Personal Directory
Your Extension Number
Your User PIN ACD hot desk agents only
ACD Agent Guide for the Mitel 5320/5330/5340 IP Phones
